Harshdeep Kaur

I am a client relationship manager. Built and maintained strong customer relationships by providing personalized solutions and consistently exceeding service expectations. Consulted directly with clients to understand their requirements and designed customized event and stay packages based on their budget, group size, and preferences.

Customer Service - Team leader - HM FARM

(2023-03)

• Led the sales and marketing team - Developed and executed marketing strategies, promotional campaigns, and customer engagement activities
• Managed the complete booking lifecycle for the farmhouse, handling customer inquiries, reservations, confirmations, and post-booking support to ensure a seamless guest experience.

Client Relationship - Manager - MarketingKingOnline

(2021-11 - 2023-01)

• Managed end-to-end customer service operations, including order tracking, returns, refunds, exchanges.
• Trained, mentored, and supported new team members, fostering a collaborative and customer-centric work environment.

BA Psychology HONS - Psychology - IGNOU UNIVERSITY (2008-12 - 2012-12)

High School - Science (with maths) - MATA GUJPRI PUBLIC SCHOOL