Harshidaba Jadeja
CXM
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About
Managed complaints with calm, clear communication and problem solving. Engaged with customers to better understand needs and deliver excellent service. Identified issues, analysed information and provided solutions to problems.
Built and maintained courteous and effective working relationships. Handled customer concerns and escalated major issues to supervisor. Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Maximised customer engagement and satisfaction by delivering excellent customer service.
Experience
CXM at Jai Ganesh Auto Zone Tata (2023-08 – Present)
CRM Manager at Equity Hyundai (2021-10 – 2023-07)
HR Manager at Affco
1 year experience
CRE at Karnavati Tata
2 year experience
CRE at Karnavati Nissan
1 year experience
CRE at Central Nissan
2 year experience