Harshit Adhikari

Data-driven Product Engineer with 2 years of experience in B2B telecom and networking products, specializing in data analytics, KPI tracking, stakeholder management, and product operations. Proven ability to analyze user behavior, optimize workflows, and drive product adoption and operational efficiency improvements of 25–30%. Strong exposure to cross-functional collaboration and translating business requirements into actionable insights.

Product Engineer at Telica Telecom Pvt. Ltd. (2024-02 – Present)

• Led end-to-end product lifecycle operations for UBR Microwave Radio, addressing deployment inefficiencies and enabling smoother wireless backhaul implementations for enterprise clients.
• Identified delays and inconsistencies in customer onboarding, redesigned onboarding workflows and documentation, resulting in ~30% reduction in onboarding time and faster customer activation.
• Conducted 20+ product demonstrations and onboarding sessions, bridging the gap between technical complexity and user understanding, significantly improving product adoption and customer confidence.
• Acted as a key liaison between customers, engineering, and leadership, translating real-world user challenges into actionable product improvements, leading to faster issue resolution and enhanced product usability.
• Detected high volume of repetitive support queries, developed structured troubleshooting frameworks and knowledge resources, reducing support load by ~25% and improving operational efficiency.
• Analyzed customer usage data, feedback trends, and operational metrics to identify inefficiencies and drive data-driven product improvements and feature prioritization.
• Defined, tracked, and reported key performance indicators (KPIs) such as onboarding success rate, issue resolution time, and user engagement to evaluate product performance and support data-driven decision-making.
• Worked in an Agile development environment using Jira, improving cross-team coordination, sprint tracking, and ensuring timely delivery of product features.
• Developed structured data insights and reporting approaches to improve visibility into product performance and support business decision-making.

Master of Computer Applications in MCA – Amity University (2022-06 – 2024-06)

Bachelor of Computer Applications in BCA – Amity University (2019-06 – 2022-06)