Harshit Srivastava

Strategic and results-oriented Account Manager | Delivery Manager with 12+ years of proven success in US staffing, MSP/VMS program management, and end-to-end account delivery. Skilled at leading recruitment operations, driving process optimization, and achieving SLA/KPI compliance for Fortune 500 clients across IT, healthcare, engineering, and financial services. Known for building strong client relationships, improving vendor scorecard rankings, and delivering measurable outcomes in contingent workforce management and permanent staffing programs.

Delivery Manager / Account Manager – US Staffing (MSP/VMS) - Edhike LLC - Remote

(2025-04)

• Manage end-to-end delivery for IT and non-IT staffing programs under multiple MSP/VMS platforms.
• Lead requisition intake, prioritization, and assignment to a team of 12 recruiters.
• Conduct Quarterly Business Reviews (QBRs) with clients, providing performance data and compliance reports.
• Implement AI-driven sourcing strategies and pipeline optimization, improving time-to-fill by 30%.
• Achieved 100% SLA compliance for three consecutive quarters and closed 250+ roles annually.

Delivery Manager / Account Manager – US Staffing - Global Application Solutions - Noida

(2024-07 - 2025-03)

• Directed high-volume IT staffing delivery for global consulting and software clients.
• Partnered with MSP program managers to prioritize requisitions and align hiring needs.
• Introduced compliance audits and recruiter training, reducing submission errors by 25%.
• Increased submission-to-hire ratio by 20% and improved client satisfaction through reporting transparency.

Delivery Manager / Account Manager – MSP/VMS - Mastech Digital Pvt. Ltd. - Remote

(2022-03 - 2024-05)

• Delivered $1.5M annual revenue through strategic account management.
• Managed multiple Fortune 500 clients across IT, healthcare, and retail sectors.
• Maintained top vendor rankings and reduced urgent requisition closure time by 50%.
• Designed SOPs and account performance dashboards for reporting and analytics.

Team Lead / Sr. US IT Recruiter – MSP/VMS - Vision Beyond Resource Pvt. Ltd. - Lucknow

(2021-02 - 2022-02)

• Mentored 8 recruiters and managed requisitions across IT and telecom accounts.
• Improved submission accuracy to 98% and enhanced vendor scorecard performance.

Sr. US IT Recruiter – MSP Programs - Best Info Systems Pvt. Ltd. - Kanpur

(2018-08 - 2021-02)

• Managed end-to-end MSP recruitment and built pipelines for high-demand technical roles.
• Consistently exceeded SLA targets and improved pipeline quality by 20%.

IT Recruiter - Vineet Enterprises - Kanpur

(2015-03 - 2018-08)

• Supported MSP/VMS recruitment across IT and engineering roles.
• Reduced time-to-offer by 15% and enhanced client satisfaction scores.

IT Recruiter - Amit Technology Works Pvt. Ltd. - Delhi

(2013-03 - 2015-03)

• Delivered staffing solutions for retail and logistics clients under VMS-driven programs.
• Improved quality-to-hire ratio and accelerated submission turnaround time by 20%.

MBA - Human Resources - IIPM, Lucknow (2013)

B.Sc - Information Technology - CSJM University, Kanpur (2011)