Harshita Agrawal

To secure a challenging position where I can utilize my technical skills, experience, and eagerness to learn, contributing effectively to the growth of the organization.

Back Office Executive Cum Customer Service Coordinator at Eagle Techsec Communications Pvt. Ltd. (2020-02 – 2025-08)

• Service Coordination: Managed inbound customer calls and emails regarding complaints and service requests.
• Workflow Management: Logged customer complaints with complete accuracy and assigned them to team leaders for resolution.
• Operations: Coordinated with technicians to follow up on status and ensure prompt service delivery.
• Technical Support: Inspected received materials to determine if repairs could be handled in-house or required a service centre.
• Logistics: Created Return Material Authorizations (RMA) and verified warranty status for items sent to service centres.
• Financials: Generated quotations for spare parts and prepared billing for services or materials provided.
• Collections: Followed up with customers to ensure timely payment collection.
• Documentation: Maintained physical and digital records of installation and complaint reports.

HR Recruiter at Hiring Point Recruitment Consultancy (2018-11 – 2019-02)

• Recruitment: Managed the end-to-end recruitment lifecycle.
• Talent Acquisition: Shortlisted, interviewed, and placed candidates for client companies.

MBA in Finance & HR – Sagar Institute of Research and Technology (2016 – 2018)

B. Com in Information Technology – Kothari College of Management Science & Technology (2012 – 2015)

HSC – Karnataka Vidhya Niketan School (2011 – 2012)

SSC – Karnataka Vidhya Niketan School (2009 – 2010)