Harshita Ahuja

Creative and detail-oriented professional with 3+ years of experience across travel, hospitality, guest communication, content writing, and customer support. Skilled in creating engaging written content, coordinating bookings and travel experiences, handling OTA platforms, and delivering seamless client communication. Experienced in itinerary planning, reservation management, proofreading, and customer-facing operations with a strong understanding of travel trends and guest experience.

Guest Experience & Booking Operations Coordinator - Independent Hospitality Property - Kasol, India

(2024-01)

• Managed OTA and direct booking operations through Booking.com and guest inquiry channels.
• Coordinated reservations, guest communication, and travel-related assistance for domestic and international travelers.
• Created personalized travel recommendations and local itineraries to enhance guest experiences.
• Handled email and phone communication while maintaining timely response standards.
• Collaborated with housekeeping and operations teams to ensure smooth day-to-day property management.
• Resolved guest concerns professionally while maintaining positive customer relationships and online reviews.

Travel Operations & Client Coordination Associate - Just Wravel | Capture a Trip | Trip.gix

(2023-01 - 2025-12)

• Coordinated travel logistics and itinerary support for group travelers across North India.
• Assisted clients with booking updates, travel schedules, accommodation coordination, and trip communication.
• Managed customer support inquiries before and during travel experiences.
• Collaborated with hotels, vendors, and transport teams to ensure seamless operations.
• Maintained travel reports, customer feedback records, and operational documentation.

Editorial Assistant - Sage Publications

(2022-01 - 2022-12)

• Assisted with proofreading, manuscript review, and editorial coordination.
• Worked closely with editors and contributors to maintain content accuracy and workflow standards.
• Supported content organization and publication processes with strong attention to detail.

Content Writer & Editorial Assistant - Bollygrad Studioz

(2020-01 - 2021-12)

• Created engaging written content for digital platforms and audience-facing campaigns.
• Edited and proofread content for clarity, consistency, and tone.
• Conducted content research and supported creative communication initiatives.

MA - Public Relations and Events - Asian Academy of Film and Television (2023-01)

BA - Journalism and Mass Communication - Graphic Era Hill University (2022-12)