Harshita Dhasad

Power BI Developer with 4+ years of experience in business intelligence, dashboard development, data modeling, and enterprise reporting solutions. Experienced in designing interactive dashboards and reports using Power BI Desktop and Power BI Service, with features such as drill-down, drill-through, slicers, bookmarks, tooltips, and KPI visuals. Strong expertise in DAX, Power Query, SQL, and star schema modeling for building scalable, high-performance reporting solutions.

I am proficient in using Power Automate, Python, and SQL for workflow automation, data preparation, and reporting support. Skilled in stakeholder collaboration, KPI definitions, self-service analytics, and delivering actionable insights to support business decision-making.

Associate – ITSM Reporting Analyst - Blackbox Network Services India Pvt Ltd

(2022-08)

Project: Internal Projects Tools and Platform used: Power BI, Power BI Service/Server, Power BI Desktop, Microsoft Power Automate, MS SQL Server, Excel, Python (Pandas/NumPy), Jupyter Notebook, VS Code, PowerPoint, SharePoint, ServiceNow.

• Developed and delivered interactive Power BI dashboards and reporting solutions to support operational reporting, workforce analytics, service delivery monitoring, and business performance analysis.
• Played a key role in developing Power Automate workflows to automate data extractions, file processing and SharePoint integration for business processes.
• Published, maintained, and enhanced Power BI reports and dashboards to support ongoing business operations and leadership decision-making.
• Partnered with cross-functional teams to deliver continuous reporting enhancements and improve dashboard functionality and user experience.
• Supported strategic and operational decision-making by delivering actionable insights through KPI tracking, trend analysis, and interactive reporting.
• Collaborated with business stakeholders to gather requirements, define reporting objectives, and translate business needs into effective BI solutions.
• Designed and implemented scalable data models using star schema architecture to improve reporting efficiency and data usability.
• Developed DAX measures, calculated columns, and KPI frameworks for utilization, headcount, cost analysis, SLA tracking, allocation reporting, and performance measurement.
• Built interactive and user-friendly reports with drill-down, drill-through, slicers, filters, KPI cards, and tooltips to enable self-service analytics.
• Performed data extraction, transformation, cleansing, and preparation using SQL and Power Query to ensure data integrity, consistency, and reliability.
• Created time-intelligence calculations to support month-over-month, quarter-over-quarter, rolling period, and trend-based reporting.
• Delivered reporting solutions for workforce utilization, service operations, ticket trend analysis, delivery performance, and resource allocation monitoring.
• Standardized business rules, KPI definitions, and reporting logic across dashboards to ensure consistency and accuracy in analytics.
• Analyzed and resolved data quality issues while enhancing report logic based on stakeholder feedback and evolving business requirements.
• Optimized dashboard performance by improving data models, refining DAX calculations, and streamlining report interactions.

B. Tech - Computer Science & Information Technology - IES IPS Academy, Indore (2018 - 2022)