Harshita Rai

Accomplished MDS Gold Medalist and Clinical Leader with over 12 years of hands-on dental industry experience, specializing in clinical onboarding, doctor education, digital dentistry software workflows, and technical support. Proven expertise in remotely guiding dental professionals through clinical diagnosis, clinical onboarding, leading case reviews, case audits for treatment planning and delivering technical and web software assistance across digital portfolios for 3D CBCT, face simulation software, dental simulation on iTero, smile design on Primescan. A tech-savvy, meticulous communicator with a strong patient service mindset, skilled in cross-functional collaboration with sales teams, field specialists, and country leadership to drive digital product adoption and elevate clinical satisfaction.

Head of Clinical Operations & Onboarding Lead - RealTooth (2022-26) - Clinical Onboarding & Doctor Education: Spearhead remote and hands-on clinical onboarding for new doctors across a 6-unit network, educating practitioners on internal systems, clinical protocols, and case design workflows.

• Primary Clinical Support & Case Reviews: Serve as the primary point of contact for initial clinical guidance, facilitating case reviews, troubleshooting user requirements, and scheduling technical follow-ups with doctors.
• Digital Portfolio & Technical Support: Provide end-to-end technical, software, and web support for clinic management, diagnostic tools, and digital health platforms across multi-location operations.
• Workflow Optimization & Acceptance: Designed structured clinical counseling and financial advisement frameworks, achieving an ~80% treatment conversion rate while reducing patient wait times by 20–25% through schedule audits.

Branch

Head & Senior Clinical Associate - RealTooth (2018-01 - 2021-12) - Doctor & Team Coaching: Mentored associate doctors, patient care coordinators, and clinic managers on technical user requirements, value-driven communication, and standardized clinical SOPs.

• Technical Follow-up & Support: Conducted systematic follow-ups with doctors to ensure seamless technology adoption, documentation compliance, and accurate diagnostic workflow integration.
• Operational Excellence: Authored foundational clinical SOPs and diagnostic quality metrics that improved operational and documentation accuracy across branches. HealthTech Subject Matter Expert (SME) & Clinical Evaluator - Clinical AI & Systems (2025-01) - Digital Health Software Evaluation: Conducted systematic evaluations of clinical decision support systems (CDSS) and dental diagnostic software, ensuring alignment with practitioner requirements and clinical safety.
• Technical Alignment: Translated complex clinical guidelines into functional parameters and system requirements for cross-functional engineering and product development teams.

Specialization - AI in Healthcare - The Johns Hopkins University (with Great Learning) (2026-07) Master of Dental Surgery (MDS) – Gold Medalist - Oral Medicine & Radiology (2014-2017) Bachelor of Dental Surgery (BDS) - Saraswati Dental College (2008-- 2014)