Harshith Gowda C A

Motivated and results-driven professional with strong technical expertise, problem-solving abilities, and a passion for continuous learning, seeking to advance my career within the renewable energy sector. Eager to leverage my experience in technical support, customer engagement, and complex issue resolution to contribute to innovative energy solutions and sustainable technologies. Committed to driving operational excellence, delivering exceptional customer value, and supporting organizational growth while expanding my knowledge and expertise in the evolving renewable energy industry.

Senior Technical Service Specialist - Tier 1 - SolarEdge Technologies (India) Private Limited

(2026-06)

Promoted to Senior Technical Service Specialist - Tier 1 in recognition of strong technical expertise, customer satisfaction achievements, and commitment to service excellence.

• Provide advanced technical support and troubleshooting for SolarEdge PV systems, inverters, optimizers, batteries, EV chargers, and monitoring platforms.
• Support customers, installers, and service partners across the SolarEdge ecosystem, ensuring timely and effective case resolution.
• Diagnose and resolve complex technical issues related to system performance, communication, commissioning, and product integration.
• Deliver technical guidance and best-practice recommendations to installers during system installation, configuration, and maintenance.
• Maintain high levels of customer satisfaction through professional communication, proactive follow-up, and customer-focused problem solving.
• Collaborate with Tier 2, Tier 3, engineering, logistics, and service teams to drive efficient issue resolution and continuous service improvement.
• Conduct technical training sessions, knowledge-sharing activities, and mentoring initiatives to enhance team capabilities.
• Contribute to process improvements, documentation development, and technical knowledge management.
• Recognized for consistently delivering high-quality support, technical excellence, and strong cross-functional collaboration.

Technical Service Specialist - Tier 1 - SolarEdge Technologies (India) Private Limited

(2024-02 - 2026-06)

• Delivered high-quality technical support for solar products including inverters, batteries, EV chargers, and backup systems.
• Collaborated with engineering teams to escalate and resolve complex technical issues.
• Diagnosed and resolved customer issues effectively, achieving a highest percentage of customer satisfaction rate.
• Awarded 'Best Performer – Q4 2024' for consistent excellence and innovation in service.
• Supported installation and maintenance process, and collaborated cross-functionally with internal teams.

Bachelor of Engineering - Electrical and Electronics - SDM Institute of Technology, Ujire (2019 - 2023)

Pre-University College - Vidyaashram PU College, Mysore (2017 - 2019)