Harshitha Harshitha

Detail-oriented Facility & Fire Safety Operations Engineer with 1.5+ years of hands-on experience in preventive maintenance, technical service coordination, and safety-compliant facility operations across large commercial sites. Proven ability to manage AMC operations, resolve critical technical issues, supervise field technicians, and ensure uninterrupted performance of safety-critical systems. Strong background in client coordination, shutdown supervision, vendor management, and structured reporting.

Seeking opportunities in service engineering, facility operations, technical support, or operations coordination roles within leading global organizations.

Customer Support Engineer - Solas Fire Safety Equipment (P) Ltd - Bengaluru, Karnataka, India

(2024-07)

Facility & Fire Safety Operations Engineer managing comprehensive fire safety systems and client support operations.

• Manage Annual Maintenance Contracts (AMC) for Fire Alarm Systems, Public Address Systems, Fire Protection Systems, VESDA, NOVEC, Water Leak Detection, Fire Snipper, Pre-action, CCTV, Access Control System and other fire safety equipment.
• Prepared and managed a 52-week Planned Preventive Maintenance (PPM) schedule to ensure timely servicing and system reliability. Ensured all maintenance activities were completed as per schedule and shared service reports with clients promptly.
• Monitor system performance and lead fault diagnosis and corrective actions to prevent prolonged downtime.
• Supervise shutdown activities, fire drills, and daily technical operations as per client and safety requirements.
• Lead discussions to resolve prolonged technical issues and define corrective measures and timelines.
• Participate in quarterly performance reviews, service planning meetings, and evaluation discussions.
• Served as the primary helpdesk contact for clients, managing complaint intake, ticket creation, and issue tracking through service dashboards.
• Logged, monitored, and escalated client complaints to appropriate teams, ensuring timely closure within SLA timelines.
• Provided real-time progress updates and resolution reports to clients, improving service transparency and customer satisfaction.
• Coordinated with cross-functional teams and updated ticket assignments to streamline issue resolution workflow.
• Maintained accurate service records, complaint reports, and performance documentation for operational review.
• Deploy and supervise technicians for corrective and preventive maintenance tasks.
• Ensure quality execution of work and compliance with operational and safety standards.
• Prepare BOQs for minor projects, coordinate with internal teams for quotations, and arrange required materials.
• Oversee on-site job progress and ensure timely completion and system handover.
• Prepare monthly AMC performance reports, delay justifications, and service status updates.
• Maintain documentation related to completed works, billing updates, purchase orders, and handover reports.
• Contribute to internal operational meetings to review service efficiency and improvement plans

Bachelor of Engineering (BE) - Electrical and Electronics Engineering - Malnad College of Engineering (2020 - 2024)

Pre-University - SRS PU College (2018 - 2020)

Central Board of Secondary Education - Jet CBSE School (2017 - 2018)