Harshitha L

Motivated and dedicated Customer Success Manager with 3 years of experience in client management, CRM training, and team leadership. Passionate about driving customer satisfaction, improving product adoption, and maintaining strong business relationships through effective communication and problem-solving.

Customer Success Manager - Sales GO CRM Technologies

(2022-02 - 2025-03)

• Manage and maintain strong, long-term client relationships to ensure satisfaction and retention.
• Provide detailed training and onboarding to clients on CRM tools and their functionalities.
• Collaborate with internal teams to address client requirements and resolve issues promptly.
• Lead and motivate a team to achieve customer success objectives and business goals.
• Gather client feedback to enhance CRM processes and improve user experience.

Bachelor of Commerce - B.Com - Mahatma Gandhi University (2020)

Pre-University Course - PUC - Seshadripuram Pre-University College