Harshraj Pal

Healthcare operations professional with 10+ years of experience in EHR/practice management support, CMS MIPS reporting, client onboarding, data analysis, and customer service operations. Demonstrated success in compliance documentation, performance improvement, workflow optimization, and client relationship management across healthcare and utility sectors.

Senior Analyst - Practice Account Support - FIGmd - Pune, India

(2018-03)

• Onboard healthcare practices and integrate EHR/PM systems, significantly improving workflow efficiency.
• Train providers on CMS MIPS requirements, reporting workflows, and regulatory compliance standards.
• Analyze quality metrics and support accurate, timely MIPS data submission for diverse healthcare clients.
• Conduct rigorous audit checks to maintain regulatory compliance and ensure data accuracy.
• Partner with QA and engineering teams to troubleshoot complex technical issues within the platform.
• Support providers in improving performance scores and reporting outcomes through strategic data insights.

Senior Associate - Operations - WNS (Direct Energy Process) - Pune, India

(2015-05 - 2017-09)

• Handled utility account setup, billing inquiries, and service transitions for a major utility provider.
• Resolved complex billing discrepancies and performed detailed account reconciliation.
• Maintained accurate CRM records to ensure documentation compliance and data integrity.
• Contributed to KPI achievement and proactive service improvement initiatives.

Senior Customer Service Representative - Blue Planet Info Solutions - Pune, India

(2011-07 - 2015-01)

• Processed provider records and prescription verification for US pharmacies with high accuracy.
• Supported credentialing, onboarding documentation, and critical compliance updates.
• Identified and corrected data inconsistencies across multiple backend systems.
• Performed backend provider data validation and comprehensive record maintenance.

Bachelor's Degree - Mumbai University (2014)

Higher Secondary Certificate (HSC) (2007)

Secondary School Certificate (SSC) (2004)