Haswin Shakthi

Healthcare RCM Team Leader with 4+ years of experience in Accounts Receivable (AR) Operations, Denial Management, Medical Billing, and Revenue Cycle Management for the US healthcare industry. Currently leading a team of 30 associates at Omega Healthcare, delivering 98% quality and SLA compliance while improving productivity by 12% and reducing AR aging backlog by 15%. Experienced in people management, workforce planning, client escalation management, operational excellence, and process improvement.

Team Leader at Omega Healthcare (2025 – Present)

• Lead and manage a team of 30 associates responsible for AR follow-up, denial resolution, and payment posting activities.
• Monitor productivity, quality, and operational KPIs to ensure consistent SLA achievement.
• Manage workflow allocation, resource utilization, and capacity planning to maximize operational efficiency.
• Handle client escalations and ensure timely resolution of operational issues.
• Drive performance through coaching, mentoring, feedback sessions, and development plans.
• Ensure compliance with healthcare billing guidelines and organizational quality standards.
• Conduct Monthly Business Reviews (MBRs) and support stakeholder communication.

Process Coach at Omega Healthcare (2024 – 2025)

• Provided process guidance and operational support to team members.
• Conducted training sessions and knowledge-sharing initiatives.
• Supported quality improvement and performance enhancement programs.
• Served as a Subject Matter Expert (SME) for process-related queries and escalations.

M.Sc. in Mathematics – St. Joseph’s College, Tiruchirappalli (2021 – 2021)

B.Sc. in Mathematics – Loyola College, Chennai (2019 – 2019)