Heena Arora

ERP Deployment / SAP Release Manager with 14+ years of experience leading global SAP deployments, release management, governance, and enterprise transformation programs. Proven success managing end-to-end ERP deployment planning, cutover, go-live, hypercare, stakeholder engagement, risk mitigation, vendor coordination, and cross-functional delivery across Finance, Supply Chain, HR, Logistics, and Manufacturing domains. Experienced in Agile and Waterfall delivery, SAP Solution Manager ChaRM, ServiceNow, CAB governance, audit compliance, and driving successful global ERP implementations.

Certified PSM I, SAFe Scrum Master, and ITIL V3.

SAP Release and Audit Expert - Alstom India

(2021-01)

As a Release Manager

• Directed SAP release projects, including creation of project cycle in SAP Charm as per the project requirement, planning, timeline, resource alignment
• Collaborate with testing, functional, development and project management team to understand the scope and plan for deployment
• Execute the deployment in charm tool, Review for Transport return code and analyze dumps
• Ensure compliance with Audit and Security standards for SAP change processes
• Implement and enforce change control process to manage and document changes
• Trained for cloud ALM release management activities
• Led go-live activities and milestone planning, ensuring timely and high-quality SAP system transitions
• Ensure mitigation plan and strategies are well defined in ServiceNow to address potential issues that may impact the release. Ensure team follow the Release management processes
• Collaborated with vendors and stakeholders, sharing progress dashboards and aligning deliverables with project objectives
• Facilitated Advisory Board (CAB) meetings to assess risks, impacts, and approval of SAP application changes, ensure minimal disruption during Go live business operations
• Perform the move to Pre-production & move to production as per the planning and requests from the different stakeholders using Charm
• Discuss the IT controls with Auditors with respect to Change management processes, Security and sap backup details
• Performed end to end sap application audit included extraction of files using extract tool, focusing on configuration controls
• Co-ordinate with security team for SOX testing included user management access, role assignments and password policies
• Executed audit on transport management, ensuring proper document approvals, UAT

Advanced Business Analyst II - Novo Nordisk

(2019-01 - 2021-12)

• Managed SAP major and minor releases for Finance, Logistics, MM, HR, and SRM modules, delivering on-time results
• Enhanced compliance by generating audit reports for Sarbanes-Oxley and ensuring process adherence
• Directed Quality Gate Management (QGM) in SAP Solution Manager to streamline transport operations
• Planned and executed SAP projects, including kernel upgrades, deployments, and system restorations

Team Lead, Project Management - Accenture UK - Onsite and Offshore

(2013-01 - 2019-12)

• Planned and executed SAP projects, including kernel upgrades, deployments, and system restorations
• Acted as a Single Point of Contact (SPOC) for clients, facilitating weekly meetings and delivering progress updates
• Conducted Scrum meetings to track project milestones and resolve action items effectively
• Aligned cross-functional teams to achieve project goals within tight deadlines

Project Engineer - Wipro Technologies

(2010-01 - 2013-12)

• Collaborated on SAP system maintenance and provided technical support to clients

B. Tech - Information Technology - Punjab Technical University (2010-01)