Account Manager - Safemedtrip.com Delhi - Delhi
(2022-10)
- Responsible for answering calls and emails from overseas patients who wish to come India for treatment.
- Dealing with overseas insurance and medical service providers as well as individuals.
- Diligent and persistent follow ups, preparation of treatment cost estimates
- Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
- Working with all Top Hospitals in India like Fortis, BLK, Max, Colombia Asia of Doctors and coordinators for patient assistance and other facility.
- Managing the team members and train them.
Senior Executive - Safemedtrip.com Delhi - Delhi
(2014-10 - 2019-04)
- Responsible for answering calls and emails from overseas patients who wish to come India for treatment.
- Dealing with overseas insurance and medical service providers as well as individuals.
- Diligent and persistent follow ups, preparation of treatment cost estimates
- Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
- Working with all Top Hospitals in India like Fortis, BLK, Max, Colombia Asia of Doctors and coordinators for patient assistance and other facility.
- Managing the team members and train them.
Assistant Manager (Business Development) - MedTravels Pvt. Ltd - Noida
(2019-09 - 2020-03)
Track record of designing & executing competitive strategies for generating sales/revenue growth, deriving business from key accounts & promoting Medical Tourism in India.
- Building relationships with clients / key decision-makers in target organizations for business development; ensuring high customer satisfaction by effective query resolution
- Managing a team of executives who coordinate between international patients and various hospitals across the globe
- Attended Advantage Healthcare-India 2019.
- Time motion studies in IPD with respect of effectiveness of Hospital Information System.
- Responsibilities include consult patients to find the best treatment in India, provide timely communication, respond to their inquiries, execute follow-up actions, help them in medical visa process and integrate information into the care plan.
- Provide online assistance for applying Medical Visa, Plan Travel, and Schedule Medical Appointments, Arrange Airport pick up, Monitor Treatment during stay at Hospital in India.
- Liasoning with the international doctors, agents & patients for the business development activities.
- Liasoning with different hospitals of India to provide them the patients from different countries.
Executive International Dept. - Fortis Escorts Heart Institute New Delhi - New Delhi
(2012-12 - 2013-06)
- Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care.
- Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
- Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
- Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
- Prepare, update and circulate list of VIP patients regularly to top management
- Meet with patients who are scheduled for discharge and record their feedback in the GR Module.
