Heena Khan

Having work experience in Accounts Receivables, order to cash. I have worked on Collections, Order management, Customer queries management, Sales order processing, Credit Control, Reconciliation, Dispute Management, Cash Applications, Billing, Month end and Year end closing etc. Verbal and written skills, Interpersonal and customer service skills, Organizational skills, attention to detail, Time management & Microsoft Office Quite proficiency

Team Lead - Deloitte South Asia

(2026-02)

Leading Order to Cash team, Monitor, identify and resolve issues related to Collections, Sales Orders, credit control, dispute management, Cash Applications, customer queries management and billing. Experienced leadership professional prepared to guide team effectively.

• Adjust to the needs of meeting service level agreements (SLA) under supervision of Operations Manager
• Successfully complete all client related training and keep record of the same
• Resolve escalated customer issues and Client to be taken
• Team Huddle and team briefings on a daily basis with the team
• Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
• Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
• Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
• Performs any other duty assigned by respective Operations Manager

Process Lead - Capgemini

(2022-02 - 2026-02)

Sr. Associate - Visionet Systems

(2020-06 - 2021-04)

Sr. Analyst - First Source Solutions

(2018-02 - 2020-01)

Business Support Executive - Brickwork India

(2014-06 - 2016-12)

Process Associate - Aditya Birla Minacs

(2011-11 - 2014-02)

Process Associate - Hewlett Packard (HP)

(2010-10 - 2011-08)

Process Associate - Ocwen Financial Solutions

(2008-01 - 2010-07)

MBA - Finance - AIMA (All India Management Association) (2008)