Hema Mahindran

Team Lead with 12+ years of experience supporting US employee payroll and tax processing, benefits enrollment, quality assurance, auditing, back-end operations, reporting, and client communication. Experienced in analyzing payroll and tax processing, maintaining process consistency, supporting team operations, and resolving process-related issues through effective client communication. Recognized for attitude, continuous improvement, and performance excellence.

Team Lead - CogNet HR Solutions Pvt. Ltd. - Chennai

(2013-05 - 2025-11)

Led and supported payroll and tax processing activities for US employees, with emphasis on accuracy and timely completion.

• Performed quality checks and analysis of payroll and tax processing to identify issues and maintain service quality.
• Managed enrollment of benefit insurance plans for US employees.
• Supported team operations, back-end services, auditing, and consistent adherence to established work processes.
• Handled client communication through email regarding issues, updates, and process requirements.
• Supported Excel-based reporting and operational tracking using MS Office tools.
• Contributed to continuous improvement initiatives and maintained consistency and quality across assigned processes.

M.Sc. - Information Technology - D.R.B.C.C.C. Hindu College (2013)

B.Sc. - Information Systems Management - D.R.B.C.C.C. Hindu College (2011)

HSC - Jaya Matriculation Hr. Sec. School (2008)

SSLC - Smt. K.M.V.V. Matriculation School (2006)