Hema Murali2000

Highly motivated and client-focused professional with 2 years of experience in counselling and relationship management, Worked as a Senior Counsellor in the EdTech industry. Proven ability to drive results with a record 30% increase in conversion rates through effective client engagement and advisory. Previously served as a Relationship Manager, where customer satisfaction and retention were central to success.

Strong in communication, team collaboration, and performance tracking. Now seeking a growth-oriented role as Operations Lead in Banking, leveraging cross-functional skills in operations, client servicing, and Field business development to lead teams and optimize processes.

Senior Counsellor - EdTech Industry - Bengaluru

(2025-03 - 2025-07)

• Provided personalized education and career guidance to students, aligning with their goals and aptitude.
• Achieved a 30% increase in conversion rates through effective counselling strategies.
• Managed end-to-end student onboarding and follow-up processes using CRM tools.
• Collaborated with internal sales and academic teams for smooth service delivery.
• Maintained a high client satisfaction score through empathetic and goal-oriented consultations.

Relationship Manager - DM -1 - ICICI BANK - Bengaluru

(2023-03 - 2024-12)

• Handled a portfolio of clients, ensuring timely follow-ups, cross-selling, and need-based financial services.
• Built and maintained strong customer relationships, improving customer retention and enhancing client satisfaction.
• Acted as a key liaison between the company and clients to resolve queries and promote customer trust.
• Consistently met monthly performance targets and contributed to business growth.
• Monitored customer feedback and behavior to identify upselling opportunities and reduce churn.
• Collaborated with internal departments (sales, finance, and service) to ensure seamless onboarding and post-sale service delivery.
• Maintained accurate customer data and activity logs in CRM tools, enabling better forecasting and performance analysis.
• Participated in team meetings and strategic planning to improve service quality and operational workflow.
• Trained junior team members on product knowledge, soft skills, and CRM processes to boost overall team efficiency.
• Proven track record of achieving ₹6 lakh in sales within a single month

Graduate Trainee - Cognizant Technology Solutions

(2021-11 - 2022-12)

• Completed foundational training in software development, programming, and IT services.
• Gained exposure to real-time projects and corporate work culture.
• Learned key industry tools, technologies, and development methodologies.
• Assisted teams with basic documentation tasks.
• Developed problem-solving and teamwork skills in a professional IT environment.

Bachelor of Computer Science - Computer Science - Vivekananda college of arts & Science (2020) Salem