Hema Sagar

Dedicated IT Support professional with expertise in desktop support, system troubleshooting, and network operations. Experienced in handling Layer 2 switching and basic Layer 3 routing, resolving connectivity issues, and maintaining IT infrastructure. Committed to delivering reliable end-user support and improving system performance.

IT Support - Auropro Soft Systems - Hyderabad

(2026-01)

• Windows Installation & Configuration
• Basic Networking (LAN/Wi-Fi)

Associate-IS Support - Cloudlync Techsol Pvt. Ltd. - Hyderabad

(2025-07 - 2025-12)

• Provided first-level technical support for hardware, software, and network-related issues across the organization.
• Diagnosed and resolved system issues including driver errors, OS failures, and device connectivity problems.
• Installed, configured, and maintained Windows operating systems and enterprise applications
• Monitored and maintained desktops, laptops, and IT peripherals to ensure optimal performance.
• Troubleshot Layer 2 networking issues such as VLAN configuration, MAC address conflicts, and switch connectivity.
• Assisted in Layer 3 operations, including IP addressing, subnetting, and basic routing configurations.
• Resolved network connectivity issues (LAN/Wi-Fi) and supported users with network access problems.

Artificial Intelligence Intern - BIST Technologies - Vijayawada

(2024-02 - 2024-05)

Gained hands-on experience in Artificial Intelligence and Machine Learning concepts, working with basic AI models and data handling techniques. Assisted in data preprocessing, analysis, and model training while applying Python programming for AI applications. Collaborated with the team in developing and testing AI-based solutions, enhancing problem-solving skills and practical understanding of AI workflows.

B-TECH - PSCMR College (2024)

Diploma - DJR College (2018)

High School - Railway High School VJA (2015)