Hema Sri

SAP BRIM Convergent Mediation (CM) Consultant with hands-on experience in configuring, customizing, and supporting SAP Convergent Mediation 9.4 solutions for high-volume telecom environments. Skilled in translating business requirements into mediation workflows, data validation and transformation processes, and integration solutions. Experienced in APL development, workflow configuration, production support, incident resolution, and troubleshooting using SQL, Kafka, PuTTY, WinSCP, and Offset Explorer.

Strong collaborator with cross-functional teams, delivering reliable mediation solutions, technical documentation, and seamless SAP BRIM integrations.

Package App Development Associate at Accenture (2024-08 – Present)

Project – Telecommunications - Enhancements - AMS

• Worked on SAP BRIM Convergent Mediation (CM) solutions using Mediation Zone 9.4, providing implementation, enhancement, and production support for telecom billing and quote-to-cash processes.
• Conducted fit-gap and To-Be analysis workshops for mediation requirements and translated business needs into functional mediation designs and configuration decisions.
• Configured and maintained Convergent Mediation workflows for processing high-volume usage data, ensuring accurate delivery to downstream Convergent Invoicing (CI-FI-CA) systems.
• Participated in the upgrade of SAP Convergent Mediation (CM) from 9.0 to 9.4.2.3, performing impact analysis, workflow validation, testing, and post-upgrade stabilization.
• Managed Kafka-based integrations for real-time and batch data processing, ensuring scalable and reliable event flows across upstream network systems and SAP BRIM.
• Performed defect analysis, incident management, and root cause analysis for mediation-related issues, driving timely resolution to protect billing cycles and operational performance
• Worked within an Agile delivery model (sprint planning, daily stand-ups, defect triage, retrospectives) to maintain delivery momentum.
• Assisted with test case design, SIT/UAT execution and defect resolution with root cause analysis and timely fixes to protect timelines and ensure high-quality releases and go-lives.
• Ensured billable and consumption data quality through robust data reconciliation between mediation outputs and billing systems, minimizing revenue leakage and billing disputes.
• Maintained detailed functional design documents, configuration guides, and operational runbooks to support knowledge transfer and managed services.
• Led P1/P2 incidents and conducted root cause analysis for recurring CM workflow issues, enhancing platform stability and reducing SLA breaches.
• Coordinated with CI, FI-CA and ABAP teams to resolve cross-module issues and improve end-to-end process consistency.
• Contributed to process improvement and performance optimization initiatives for mediation workflows, aligned with large-scale digital transformation objectives in the client's enterprise operations.
• Leveraged SQL validation queries to troubleshoot and validate Convergent Mediation data flows, ensuring accurate processing and reducing manual rework.
• Collaborated with cross-functional stakeholders to support integration, testing, training, and production issue resolution within the Enterprise Performance landscape.

Bachelor of Technology in Computer Science – JNTU Technological University, Kakinada (2020 – 2024)