Senior Associate – Operations - Global Payments Inc. - Mumbai
(2022-07 - 2024-10)
- Reduced client Turnaround Time (TAT) by over 12 hours through proactive resolution, real time issue management and strategic communication with stakeholders
- Streamlined operational workflows using CASA, Engie and Zego, improving transaction accuracy by 70% thereby minimizing errors in financial reconciliation
- Managed core tenant financial functions for U.S. property management firms, including billing, payment applications and non-cash adjustments/write-offs in the accounting systems
- Oversaw tenant utility chargeback operations for a portfolio of 50+ commercial properties, supporting Operating Expenses (OPEX) recovery and complex tenant billing
- Spearhead Served as system SME, leading integration with major lease Administration systems (Yardi, AMSI, Rent Manager) and ensuring seamless lease data and financial transfer integrity
- Processed 500+ billing and payment cases monthly, consistently maintaining 95% compliance accuracy in financial audits and reviews
- Allocated and managed 100+ U.S. property bank accounts, ensuring 100% synchronization of financial transactions with IDC systems
- Generated 30+ weekly MIS and performance reports to support executive decision making, business planning and operational tracking
- Identified and corrected 15+ critical data discrepancies, leading to the development of automation scripts cutting down review time by 25%
- Trained and mentored 5+ juniors on Salesforce functionality, workflow navigation and quality assurance protocols
Trade Finance Specialist - Zilingo - Mumbai
(2021-02 - 2022-06)
- Processed 300+ Letter of Credit (L/C), discounting and trade transactions with 95% accuracy
- Reduced Client Onboarding time by 25% through streamlined due diligence and automated documentation
- Facilitated 10+ international financing collaborations, ensuring regulatory compliance and deal success
- Boosted revenue by 15% by aligning trade finance solutions with client-specific requirements
- Developed leadership level MIS dashboards, automating reporting via Excel macros, resulting in saving 6+ hours weekly
- Conducted 50+ trade partner risk assessments, mitigating risk and supporting financing decisions
- Introduced shared SOP tracker across departments, reducing documentation delays and compliance gaps
Assistant Manager – Trade Finance & Compliance - Equentia Natural Resources Private Limited - Mumbai
(2018-03 - 2020-04)
- Managed the operational trade life cycle for $25M+ in cross border transactions, ensuring 100% regulatory compliance of shipping and banking documentation
- Led 40+ Customer Due Diligence (CDD) and KYC reviews, directly supporting client onboarding and enhancing internal risk controls and compliance
- Independently authorized and executed complex international trade transactions, ensuring strict adherence to AML regulations and mitigating compliance risk
- Collaborated with Singapore government authorities to secure a 7% corporate tax rebate, generating cost savings over a 3 year period
- Reduced documentation lead time by 20% through coordination with 6+ global shipping and trade partners
- Served as a primary point of contact (POC) for 100+ complex client inquiries, providing speedy resolution of operational and compliance issues with a 95% resolution rate
Senior Executive – Trade Finance Operations - Barclays India PLC - Mumbai
(2016-11 - 2018-03)
- Executed 800+ trade life cycle transactions, including L/C scrutiny, SWIFT entries and mandatory regulatory EDPMS/IDPMS submissions, maintaining 100% compliance with RBI guidelines
- Improved pipeline revenue by 10% through price optimization and product enhancement strategies
- Implemented audit-compliant checklists to strengthen internal controls, reducing transaction errors by 35% and improving process integrity in line with RBI guidelines
- Achieved a 95% discrepancy resolution rate using Flexcube and SWIFT, providing speedy remediation of trade issues and preventing client escalations
- Maintained comprehensive, updated Process Documentation and conducted thorough internal compliance reviews to ensure 100% audit clearance
- Mentored and trained 10+ staff, increasing productivity by 20%
Executive – Business Management - Jayesh Enterprises - Mumbai
(2012-06 - 2016-10)
- Increased annual revenue by 25% through strategic vendor targeting and marketing initiatives
- Improved client retention by 50% via loyalty programs and personalized relationship management
- Streamlined Trade Finance process resulting in reduced cycle time by 30% and efficient operations flow
- Secured Tax Rebate with Government collaboration, thereby reducing Corporate Tax by 7%
- Maximized Working capital efficiency and product deliveries within 24 hours
- Enhanced delivery efficiency with stock control systems, reducing turnaround time to under 24 hours
- Minimized overdue receivables by 30% through robust credit control policies and proactive follow-up
- Resolved 90% of the financial and banking transaction issues independently, ensuring audit readiness and process accuracy
