Marketing executive - Wockhardt Hospitals
(2016-08 - 2017-03)
Sr. Customer Service Executive - Epicenter Technologies Pvt Ltd
(2017-12 - 2020-05)
Senior customer care service executive in domestic processs.
- Take inbound calls of patient and book their diagnostics appointment of home blood test or center visit test like Sonography, 2DEcho and TMT.
- Make outbound calls to patient to book appointment as per email enquiry.
- Rectify incorrect bookings
- Make sameday booking for emergency patient after coordinating with technician.
CSE (Client Service Executive) Dental AR Caller - Medusind Solutions
(2022-04-11 - 2024-03-27)
- Follow up on unpaid, denied claims via call. IVR or insurance website.
- Take action as per denial, close fatal claims and make adjustment in PMS.
- Send necessary documents to insurance and reprocess the claim.
Client Service Executive Dental AR Caller - Medusind Solutions
(2025-02-13 - 2026-02-13)
- Follow up on unpaid, denied claims via call. IVR or insurance website.
- Take action as per denial, close fatal claims and make adjustment in PMS.
- Send necessary documents to insurance and reprocess the claim.
