Hemant King
Business Owner
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About
Result-oriented Operations & Business Professional with over 17 years of experience in Call Center/BPO Management (Inbound, Outbound, Mail Process, Quality, Training, Sales) and Restaurant Business Operations. Proven track record in process development, team leadership, KPI achievement, and driving business growth.
Experience
Business Owner - Baba Ka Mhow Barbecue
- Managing complete restaurant operations, overall business strategy, staff administration, and customer relationship management.
- Overseeing digital marketing campaigns, financial management, pricing strategies, and local business growth.
Call Center Manager - Skyline Telesolutions Private Limited
- Handled complete call center management including Operations, Sales, Training, Quality, Escalation, Complaints, GSI, MIS, Admin, and Payroll.
Senior Team Leader → Assistant Manager - Altruist Technologies Private Limited
- Joined as Senior Team Leader and promoted to Assistant Manager within 1 year. Managed team performance, client KPIs, and process quality.
Assistant Customer Care Manager - Teleperformance
- Joined as Assistant Manager Customer Care and promoted to Assistant Customer Care Manager within 1 year.
Assistant Manager - Hinduja Global Solutions (HGS)
- Worked as Assistant Manager overseeing operational workflows, upselling strategies, and client service deliverables.
CSR → Team Leader → Assistant Unit Manager → Unit Manager - Mphasis
- Joined as CSR, promoted to Team Leader in 1 year, Assistant Unit Manager in next 2.5 years, and Unit Manager after 3 years.
Education
Graduate - DAVV
12th Pass - Govt. H.S. School
10th Pass - Rajeshwar Vidyalaya
Diploma in Computer Application (DCA)
Post Graduate Diploma in Computer Application (PGDCA)
