Hemant Kumar

Business Development Executive | B2B Sales | Customer Relationship

Talent

Titwala, Thane, MaharashtraMember since July 9, 2026

Customer HandlingB2B CommunicationClient Follow-upProblem SolvingRelationship BuildingTime ManagementMS ExcelMS Word

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Customer HandlingB2B CommunicationClient Follow-upProblem SolvingRelationship Building

About

Customer-focused professional with 1 year 10 months of experience at an LG Authorized Service Centre. Experienced in customer communication, complaint resolution, follow-ups, service coordination and Excel-based reporting. Known for handling difficult customer situations calmly and maintaining long-term customer relationships. Seeking a Business Development / B2B Sales opportunity where strong communication, ownership and learning ability can contribute to revenue growth.

Experience

Customer Care Officer (CCO) - Amar Communication – LG Authorized Service Centre - Fatehpur

(2024-06 - 2026-03)

Handled 40–50 customer requests daily during regular operations and up to 100–120 requests during peak summer season.
Managed ageing service cases (7+ days pending) through proactive follow-up and customer coordination.
Communicated with customers regarding service updates, appointments and complaint resolution.
Maintained operational records and reports in Microsoft Excel with twice-daily updates.
Worked closely with service engineers to ensure timely service completion.
Successfully resolved several escalated customer cases that could not be handled through routine support.