Infor LN Lead Business Analyst
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Expert level experience in business analysis and providing customer facing direct support for solution design, ERP LN configuration, testing, training, and go-live support on ERP Implementation projects.
Manager/Principle Infor LN Consultant Lead
Analyze customers' business requirements and application objectives to develop an application design to meet customers' needs.
Translate Business needs into LN functionalities including user interface, workflow, business process management and reports.
Map client's requirement with functionalities of Infor LN application to develop implementation plan and customization plan.
Responsible for functional specifications, system configuration, solution testing, user acceptance testing, end-user training and support.
Apply extensive knowledge of the client's business and industry to develop client's business processes.
Document requirements and translate into proper system requirements using high-maturity methods, processes, and tools.
Provide training to clients and peers.
Continuously strive to provide best quality and timely service to our customers by meeting required
Service Level Agreements and providing added-value updates to open cases/issues in ERP LN
Developing strong functional consulting skills surrounding Infor applications (and related third party tools like Delfoi, Basware) technologies and tools to support client incidents, problems, Change request and service requests.
Work collaboratively with different work groups to provide solutions to address the needs/questions of key users and ultimately drive incidents to resolution within prescribed SLA.
Bachelor of Engineering in Mechanical Stream