IT Delivery Management
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Customer Success Senior IT Professional with over 23 years of experience of managing digital transformation, product development, implementation and IT services across industries to enable customers achieve their digital realities and program benefits.
Customer Success Senior IT Professional with over 23 years of experience of managing digital transformation, product development, implementation and IT services across industries to enable customers achieve their digital realities and program benefits.
A team player with a strong sense of customer and employee empathy, I have been instrumental in receiving excellent client feedback and turning around customer apathy to customer delight by taking personal accountability and delivering the IT programs.
I have been involved in developing and implementing Strategic plans for IT teams and clients, working with senior stakeholders (CXOs) in business and technology to lead Ideation workshops, work on IT solutions and supporting them in achieving business goals in a cost effective manner.
Winner of Avery Dennison Global Leadership Excellence Award for Empathy (2021), Global IT Values in Action Award for Courage (2021), Regional Award for Breaking Barriers in DEI (2021), Global IT Values in Action Award for Diversity (2020), India Award for Diversity (2020).
I have been responsible for setting up and running global delivery centers for core and strategic areas of IT applications, Center of Excellence for emerging areas like Robotics Process Implementation (global CoE), Digital Innovations (for India). Rich experience of leading global and diverse teams in India and the UK.
Rich experience of working with Indian customers such as Government of India, Autonomous bodies, state government, leading corporates on various consultancy, implementation and professional services assignments with a focus on timely delivery, cost optimisation and growth.
I have worked as Offshore Head for Product Delivery, Implementation and support managing team size of 120+ team members.
MBA (Computer Management) from PUNE University. (1997-1999)
B. Tech from Haryana Agricultural University. (1992-1996). Gold Medalist.
