Hemant Patil

Results-driven Production Support Engineer and AI Workflow Builder with over 6 years of experience in mission-critical banking systems and decision intelligence workflows. Skilled in independent operation and clear documentation, consistently delivering results while minimizing the need for supervision. Seeking remote opportunities that prioritize autonomy in execution and delivery.

FOUNDER - ShivGanga Consulting

(2026-04)

• Designed AI-assisted decision systems and automated workflows to enhance decision-making processes.
• Built structured prompt workflows and operational intelligence frameworks to support data-driven insights.
• Delivered project work asynchronously, prioritizing documentation-first communication to ensure clarity and alignment.

SENIOR SOFTWARE ENGINEER - HCLTech

(2022-05 - 2025-10)

• Managed incidents, performed root cause analysis and coordinated issue resolution across global teams.
• Utilized Unix/Linux, SQL, Oracle, ServiceNow, and scheduling platforms to streamline operations and enhance system reliability.
• Supported banking and payments applications, ensuring stability and performance in enterprise production environments.
• Collaborated with global teams across multiple time zones to achieve timely operational outcomes.

SOFTWARE ENGINEER - Gut Lernen Technocraft Pvt Ltd

(2019-07 - 2022-07)

• Supported business-critical applications and ensured stability of production environments.
• Monitored systems, troubleshot issues, and conducted SQL investigations to resolve data discrepancies.
• Developed software solutions using Java and Python for various client projects.
• Collaborated with cross-functional teams to gather requirements and design features.
• Conducted code reviews to ensure adherence to best coding practices and standards.

Bachelor of Computer Applications - Computer Applications - R.C. Patel Educational Trust's Institute of Management Research & Development, Shirpur