Assistant Manager – HRBP - Bikanervala - Pan India
(2024-12)
Manage HR operations for 24 restaurants with an employee strength of 1,000+, acting as trusted HR advisor to Operations leadership.
- Partner with business leaders and Talent Acquisition to close open positions within defined TAT and budget, sustaining a 95%+ hiring closure rate.
- Lead automation of HR processes and systems, including ATS, HRMS, PMS, employee helpdesk, background verification, and engagement surveys.
- Own compensation benchmarking to keep pay competitive, and ensure accurate, on-time payroll with attractive incentive schemes.
- Manage disciplinary and integrity issues end-to-end, including process design for consistent, compliant handling.
- Oversee statutory compliance and registrations, manpower planning, and staffing/budgeting for new branch openings.
- Own full employee lifecycle — onboarding, performance appraisals and promotions, grievance resolution, exit interviews, full & final settlement, and clearance formalities.
- Responsible for store wise Attrition, hiring, absenteeism, productivity metrics.
- Stakeholder Management.
HR Business Partner - Big Basket - Delhi NCR
(2019-10 - 2024-11)
Served as HRBP for 25 retail stores across Delhi NCR, supporting 700+ employees and aligning people strategy with operational objectives.
- Led quarterly talent reviews, identifying high-potential employees and driving succession planning with business leaders.
- Designed and executed engagement and retention initiatives that reduced attrition by 8%, through regular connect sessions and action planning.
- Managed complex employee relations, grievances, and disciplinary matters via proactive stakeholder collaboration, ensuring timely resolution.
- Coached line managers on people management, performance improvement, and conflict resolution across multiple locations.
- Ensured labour law and statutory compliance across all assigned locations, minimizing organizational risk.
- Partnered with Payroll and HR Operations to deliver 100% accuracy in payroll processing and compensation query resolution.
- Prepared HR dashboards and MIS reports on attrition, hiring, and productivity trends, enabling data-driven decisions by senior leadership.
HR Executive - Barbeque Nation
(2017-01 - 2019-10)
Managed HR operations for 15 restaurants with an employee strength of 750+, covering the full employee lifecycle from entry to exit.
- Resolved employee queries on salary, work culture, and job-related issues, reducing grievances through regular employee connect programs.
- Led campus hiring partnerships with hospitality institutes and NGOs to build a consistent entry-level talent pipeline.
- Ensured accurate, on-time payroll inputs (incentives, service charge, earnings/deductions) to the corporate payroll team.
- Maintained restaurant and commissary compliance with Shop & Establishment/Factory Act requirements; liaised with PF, ESIC, and labour officers.
- Delivered annual performance appraisals within budget for 750+ employees, and led manpower planning to optimize labour cost.
- Introduced a quarterly employee recognition program (Best Performer of the Month) and an attendance bonus scheme to improve punctuality.
