Technical Support Engineer - Ample Technologies Private Limited
(2024-11)
Ample technologies private limited - Client is Apple INC.
- GSX (Global Service Exchange) – Device diagnostics, repair case creation, service Ticketing systems.
- Performed advanced troubleshooting hardware issues using Apple AST 2 tools for identify hardware issues.
- Provided L1/L2 technical support for Apple devices.
- Managed tickets using CRM/GSX ticketing systems.
- Kernel panic analysis & crash dump debugging Windows BSOD/macOS panic logs & data migration.
- Performed macOS installation, updates, and back-up restore.
- Installed and configured MS Office 365 Licence activation & Outlook mail configaration, iCloud setup for end users.
Technical Support Engineer - S.D Computronix Private Limited
(2022-03 - 2024-05)
S.D Computronix private limited - Client is Infinity retail PLT.
- Resolved technical issues within different components of computer systems, such as software, hardware, and networking.
- Troubleshoot and resolve incidents via phone, email, chat, or remote tools. - Windows/Desktop/Macbook/Printers/ Router.
- Provided end-user support MS Office 365 license activation including outlook mail box configuration.
- Install, configure drivers and maintain operating systems (iOS/Windows/macOS/Linux) & data migration.
- Debugging complex multi-layer issues (app → OS → network → hardware) event viewer & windows Run administration.
- Support end to end users encryption with system, applications & antivirus security setup & data backup - restoration.
- Manage user accounts MDM tools for device management, permissions, and access using Active Directory.
- Handle service requests and incidents through ticketing tools (ServiceNow/Jira/Zendesk).
- Parts assemble - laptops, desktops, printers, router and CPU.
- Proficient in VPN, TCP/IPv4, DHCP, DNS, FTP and SMTP protocols.
- Knowledgeable in Cisco routers, switches, firewalls.
