Hemanth Kumar Beedhi Reddy

Technical Support professional with experience in troubleshooting user issues, resolving technical problems, and providing end-user support. Skilled in understanding customer concerns, troubleshooting issues through calls and support interactions, explaining solutions clearly, and ensuring timely resolution. Strong knowledge of Windows, Microsoft 365, Intune, Azure AD, networking, OS deployment, and system configuration.

Focused on customer satisfaction, SLA adherence, first-time resolution, and high service quality.

Apprentice Trainee - InKnowTech – Worked for SAP Labs India

(2025-10 - 2025-12)

• Interacted with users to understand technical issues and provided appropriate troubleshooting and resolution.
• Troubleshot Windows, network connectivity, operating system, and configuration-related issues to minimize downtime.
• Assisted users with technical queries and clearly explained troubleshooting steps and solutions.
• Performed Windows OS installation, deployment, imaging, and re-imaging using Microsoft Intune.
• Supported Microsoft Autopilot device preparation and hardware hash removal for device provisioning.
• Diagnosed system performance and connectivity issues using structured troubleshooting procedures.
• Coordinated with cross-functional teams for complex issues, escalations, and timely resolution.
• Maintained focus on service quality, timely issue resolution, and enterprise support standards.

B.E. - Computer Science Engineering - Saveetha University, Chennai (2020 - 2024)

Intermediate - Vijayam Junior College, Chittoor (2018 - 2020)

Secondary School - Z.P.H.S. Thavanampalli, Chittoor (2017 - 2018)