Hemanth Pothani

Reliable and motivated individual with experience in retail operations, customer service, and system support. Quick to learn new tasks, collaborate effectively with teams, and contribute to organizational goals. Seeking opportunities to apply and further develop my skills in a professional environment.

Retail Operations Trainee (NAPS Apprentice) - Metro Cash and Carry India Limited - Vijayawada

(2025-06 - 2026-04)

• Conducted daily stock audits and verified inventory data using Excel and Retail SAP.
• Performed stock correction entries and maintained accurate inventory tracking.
• Assisted with setup and installation of POS terminals and internal computer systems.
• Troubleshot printers and basic hardware issues to support store operations.
• Generated audit reports and maintained documentation for internal reviews.
• Coordinated with management and IT teams for system updates and troubleshooting.
• Collaborated with team members to ensure timely completion of operational and audit tasks.

Customer Associate – mPokket App Onboarding - Techno Task Business Solutions - Vijayawada

(2024-10 - 2025-05)

• Provided customer support by resolving inquiries and complaints.
• Handled inbound and outbound calls related to onboarding support.
• Maintained records of customer interactions using CRM tools.
• Guided users through application features and the loan application process.
• Escalated issues to internal teams for faster resolution.

Bachelor of Science - B.Sc - Gowtham Degree College (2024)

Intermediate - MPC - Andhra Loyola College (2021)

SSC - B.S.R.K High School (2019)