Hemraj Saini

A highly motivated and experienced professional with a strong background in customer relations, team leadership, and computer applications (BCA). Seeking a growth-oriented position in the banking sector to utilize my 9 years of diverse experience in managing operations, resolving customer issues, and driving organizational goals.

Freelancer (Work from Home) - Freelancer - Work from Home

(2021-01 - 2025-01)

• Managed digital projects, data operations, and online client services independently.
• Handled daily work planning, financial tracking, and timely delivery of tasks.
• Developed strong self-management and digital problem-solving skills.

Customer Relationship Manager (CRM) - Manipal Hospital, Jaipur - Jaipur

(2019-01 - 2021-01)

• Maintained healthy relations with patients and families, ensuring high satisfaction.
• Resolved customer grievances, billing issues, and guided them through hospital processes.
• Coordinated with different internal departments for smooth service delivery.

Team Leader (TL) - NSB BPO

(2014-01 - 2017-01)

• Led and motivated a team to achieve daily, weekly, and monthly performance targets.
• Conducted training sessions for team members to improve communication and service quality.
• Monitored daily team performance and prepared operational reports for the management.

Bachelor of Computer Applications - Computer Applications - Himalayan University (2019-01)