Hervinder Verma

Retail Store Manager with 15+ years of experience in sales, store operations, team leadership, inventory management, customer service, and visual merchandising. Proven track record of achieving sales targets, improving operational efficiency, leading high-performing teams, and delivering exceptional customer experiences across premium retail brands. Strong expertise in retail operations, staff development, cash management, inventory control, and process compliance.

EBO Manager – Sales & Operations - Rare One by Rare Rabbit Pvt. Ltd. - New Delhi

(2025-11)

• Manage complete day-to-day store operations.
• Lead, train, motivate, and supervise the store team.
• Achieve monthly and annual sales targets.
• Deliver excellent customer service and maintain high customer satisfaction.
• Monitor inventory levels and coordinate stock replenishment.
• Handle cash management, billing, banking, and daily sales reporting.
• Recruit, train, and evaluate store employees.
• Prepare staff rosters and allocate daily responsibilities.
• Resolve customer complaints effectively.
• Ensure compliance with company policies and operational procedures.
• Maintain store cleanliness and visual merchandising standards.
• Analyze sales performance and implement strategies to improve business.

EBO Manager – Sales & Operations - Miniklub Retail Pvt. Ltd. - Gurugram

(2020-09 - 2025)

Store Manager – Sales & Operations - Hidesign India Pvt. Ltd. - IGI Airport Terminal-3, New Delhi

(2016-08 - 2020-09)

C.S.A – PAX SERVICE - BIRD WORLD WIDE FLIGHT SERVICE (BWFS) - IGI Airport Terminal-3, New Delhi

(2015-05 - 2016-10)

Customer Relationship Executive – Store Operations - Fabindia Overseas Pvt. Ltd. - Gurugram

(2012-04 - 2015-04)

Back Office Executive – Store Operations - Bharti Retail Ltd. - Gurugram

(2009-11 - 2012-02)

Bachelor of Arts - B.A. - Vedanta Institute of Technology & Management (2012)

Class XII - D.G. Senior Secondary School, Gurugram (2009)

Class X - D.G. Senior Secondary School, Gurugram (2007)