Himanshu Chona

Skilled in strategic communication planning, public relations, and corporate communications, I excel at crafting impactful messages and managing media relations. Proven ability in digital media management, stakeholder engagement, and delivering effective presentations and training sessions.

Learning Experience Leader-L&D - TaskUs

(2024-11)

• Brand-Aligned Communication – Ensure messaging, tone, and language training are adapted to suit the unique identity of each brand while maintaining corporate consistency.
• Training & Skill Development – Design and deliver training modules for Customer Care & Management (CCM), focusing on communication etiquette, service excellence, and advanced language skills across all brands.
• Coaching & Mentorship – Conduct coach-the-coach sessions, feedback workshops, and roleplays to strengthen frontline managers, supervisors, and trainers in handling diverse customer scenarios.
• Interviews & Talent Readiness – Lead interview drives for multiple campaigns during ramp-ups, assessing communication readiness and ensuring the right talent fit.
• Personality & Professional Growth – Drive programs that build confidence, soft skills, cultural awareness, and overall personality development to create resourceful, brand-ready communicators.

Language Expert & Training Client POC - Teleperformance, Mohali - Mohali

(2023-12 - 2024-11)

• Interviewing & shortlisting opportune candidate with Operations Manager
• Managing PST and Nesting KPIs
• Developing and delivering training programs focused on improving verbal and written communication skills.
• Curating interactive and engaging training materials
• Pragmatically assessing Communication Proficiency through Audits/SBS with offering feedback
• Facilitating One-on-One Coaching especially to sluggish learners post conducting TNI
• Supporting new Hires and Onboarding: assisting new employees adapt to the communication style and standards of the organization.
• Enhancing Customer Interaction Skills: Emphasising on improving employees' abilities to interact effectively with customers.
• Educating and functionally training on handling difficult conversations, active listening, and empathy.
• Motivating and Inspiring: Staunchly encouraging and motivating employees to perpetually improve their communication skills
• Preparing data & monumental reports for records as instructed and required
• Deliberation with client pertaining to weekly SLA benchmarks

Training Head - Skill Orchid Education Professionals

(2020-12 - 2023-11)

• Efficiently conducting sessions on various modules such as Speaking, Writing, and -Reading in IELTS/PTE training to meticulously scrutinize shortcomings.
• Coordinating rosters and weekly content delivery plans for trainers to prevent any disruptions.
• Facilitating interviews with management for recruiting new trainers.
• Participating in IDP programs to understand innovations in pedagogical techniques.
• Assisting management in strategic decision-making regarding business expansion.
• Overseeing and conducting weekly audits of other franchises located at various sites.

Customer Care Executive - Teleperformance, Mohali - Mohali

(2020-05 - 2020-12)

• Handling Inquiries and Complaints
• Responding to customer inquiries via phone, email, or chat
• Addressing and resolving customer complaints and issues promptly.
• Providing basic technical support and troubleshooting assistance.
• Escalating complex technical issues to the appropriate department.
• Training and Development
• Problem Solving
• Promoting Company's Image
• Upselling and Cross-selling

Lead Communication Coach - Skill Orchid Education Professionals

(2018-04 - 2020-04)

• Creating comprehensive communication training programs that align with organizational goals.
• Developing training materials, such as manuals, presentations, and handouts.
• Conducting training sessions, workshops, and seminars on various aspects of communication, including verbal, non-verbal, written, and interpersonal communication.
• Utilizing various training methods and techniques to engage participants and enhance learning.
• Assessment and Evaluation
• Designing customized training curricula to meet the specific needs of different departments or teams.
• Keeping the training content updated with the latest communication trends and best practices.
• Continuous Improvement
• Reporting and Documentation

Bachelors of Business Administration - Business Administration - Himalayan Garhwal University (2019 - 2022)