Himanshu Kawadkar

Duck Creek Policy professional with 2+ years of experience spanning production support and hands-on product configuration. Skilled in building rating rules, forms, pages, and product structures using Example Author, Express 3, and Utility Center. Delivered a complete Homeowners Insurance product build end-to-end, from policy structure through rule execution and validation. Recently promoted at Capgemini for strong technical performance. B.Tech in Computer Science and Engineering.

Senior Software Engineer at Capgemini (2024-06 – Present)

Duck Creek Policy — Production Support & Configuration

• Diagnosed and resolved complex Duck Creek Policy production issues by tracing rule execution and manuscript configuration end-to-end, using root-cause analysis to deliver rapid, SLA-driven fixes with minimal business disruption.
• Worked across Duck Creek Author, Express 3, and Utility Center, building a strong working knowledge of manuscript versions, product configuration structures, and rule dependencies.
• Owned critical month-end processing, delivering fast, high-quality resolutions that maintained system uptime and improved customer satisfaction.
• Managed BTMS missing-transaction workflows and partnered with integration teams to cede data downstream, ensuring accurate end-to-end transaction processing.
• Promoted for strong technical performance and reliability in resolving high-complexity configuration and rule-related issues.

B.Tech (Honours) in Computer Science and Engineering – Oriental Institute of Science and Technology (2019-01 – 2023-01)