STORE MANAGER - Miniso India Pvt Ltd.
(2019-12 - 2026-04)
- Trained and developed staff to enhance customer service skills and product knowledge.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Managed daily store operations and ensured team adherence to company policies.
- Oversaw inventory management, maintaining stock levels and product displays.
- Coordinated promotional events to increase foot traffic and brand awareness.
- Conducted regular staff meetings to communicate updates and gather feedback.
STORE STAFF - Miniso India Pvt Ltd.
(2017-11 - 2019-12)
- Greeted customers and provided assistance with inquiries.
- Assisted customers in product selection and provided excellent service.
- Handled customer inquiries and resolved issues promptly.
- Maintained store cleanliness and organized merchandise displays effectively.
- Monitored security cameras throughout the store to deter theft.
CUSTOMER SUPPORT EXECUTIVE - Videocon D2h Pvt Ltd.
(2014-08 - 2017-10)
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries by utilizing internal databases and resources.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
