Himanshu Raghav

Senior Branch Manager - Regalo Kitchens Pvt. Ltd. - Bengaluru

(2026-01)

Led end-to-end operations of a high-revenue branch, managing a cross-functional team of 10+ sales and service professionals through KPI-based performance reviews, driving commercial performance accountability and consistently achieving monthly revenue targets in a premium customer business segment.
Deployed an OKR (Objectives & Key Results) framework to align team performance with organisational goals, establishing a metrics-driven culture through structured KPI tracking and regular performance reviews.
Owned the complete customer lifecycle — from lead qualification and consultation to order closure and post-delivery coordination — maintaining a high Customer Satisfaction Index (CSI) and reducing cancellations.
Leveraged CRM tools to manage the full pipeline, improve lead visibility, and generate executive-level performance reports, directly enhancing stakeholder decision-making and data transparency.
Coordinated cross-functionally with production, logistics, installation, and vendor teams to ensure on-time project delivery; proactively resolved escalations through structured problem-solving.

Business Manager - Livspace Home Interiors - Bengaluru

(2023-11 - 2025-12)

Managed the complete sales funnel using CRM platforms (Canvas, Zoho), achieving a 20% improvement in lead conversion and generating ₹1.3 Cr+ in monthly revenue; oversaw budget allocation and cost management to consistently meet revenue targets.
Led a cross-functional team of 8+ professionals across sales, design, and operations, improving consistent achievement of critical sales, service, and delivery KPIs through structured BAU management and weekly performance reviews.
Accelerated business growth by closing 15–20 project bookings per month, contributing to robust quarterly revenue outcomes and maintaining a healthy pipeline-driven business cadence.
Designed and maintained multi-dimensional performance dashboards using Excel, Power BI, and Google Analytics, providing leadership with cohort-level insights and reporting accuracy.
Collaborated with marketing, finance, and operations teams to ensure cohesive execution of business plans; resolved complex client escalations using structured frameworks, improving client retention.

Assistant Manager – Sales - Decorpot Home Interiors - Bengaluru

(2021-08 - 2023-10)

Promoted to Assistant Sales Manager and entrusted with full branch operations management, covering daily operations, team leadership, client experience, and overall sales performance.
Built and maintained monthly performance dashboards and business reports for senior leadership, delivering actionable insights and data visualisations to support decision-making.
Managed and developed a team of 5 sales representatives through structured training, coaching, and performance management, consistently meeting or exceeding monthly and annual sales targets while improving individual conversion rates.

Retail Sales Officer - Tanishq (Tata Group) - Mumbai

(2018-03 - 2020-08)

Delivered strong retail conversion results through consultative customer engagement, compelling product presentations, and targeted upselling, contributing to consistent monthly revenue achievement.
Conducted ongoing competitor benchmarking to stay current with market dynamics; incorporated customer feedback into service improvement initiatives, enhancing repeat business and loyalty.

Assistant Sales Executive - Akriti Automobile - Uttar Pradesh

(2016-06 - 2018-03)

Supported B2B lead identification and qualification through market research and proactive outreach; prepared client-facing sales proposals, quotations, and product presentations for corporate clients.

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