Hiraka Mohanty

Multi-faceted professional: Expertized in Surya Namaskar with 10+ years dedicated experience in Yoga training, healing through Meditation and Therapy. Adept at personalized wellness solutions, therapeutic yoga, mindfulness & holistic healing. Strong client relationship builder with deep knowledge of traditional and modern yoga practices.

Specialized in 108 Surya Namaskar challenges, corporate wellness, Hatha & Ashtanga. Results-driven Finance & Service Operations leader with 4+ years Wealth Management, Mutual Funds, Insurance, Stock Broking & Loan Advisory PLUS 20+ years after-sales service leadership in customer experience, technical operations & service center management. Committed to value-driven wellness & financial guidance with integrity, compassion & professionalism.

Center Manager - OnePlus Exclusive Service Center

(2025-10)

Lead end-to-end Service Center Operations, ensuring excellence in customer experience, technical support, and after-sales service while achieving SLA, KPI, TAT, FTFR, CSAT, NPS.

• Led cross-functional teams driving KPI/SLA/TAT/FTFR/CSAT/NPS improvements
• Managed escalations, RCA/CAPA, audit compliance EHS/ESD, process standardization
• Oversaw Inventory, MSL, warranty, reverse logistics, vendor management
• Mentored teams and prepared MIS dashboards

Yoga Teacher & Wellness Coach - Independent & Studio Partner - Kolkata & PAN India

(2015)

Conduct personalized and group yoga sessions, therapeutic yoga, Surya Namaskar workshops, meditation and pranayama. Help clients with stress, lifestyle disorders, flexibility, weight management via holistic healing. Built loyal client base across Kolkata & PAN India.

• Conduct personalized & group yoga for all age groups – Hatha, Ashtanga, therapeutic flows
• Therapeutic yoga for lifestyle disorders, flexibility, weight management, back pain relief
• Surya Namaskar workshops – expertized in 108 challenge, breath-synced mastery
• Built loyal client base across Kolkata & PAN India with 100% satisfaction & referrals

Meditation & Healing Consultant - Wellness & Healing Practice

(2018)

• Specialized in Mindfulness Meditation, Chakra Healing, Breathwork, Yoga Nidra
• Anxiety & Stress Therapy – custom healing therapies for emotional balance
• Guide clients to mental peace, inner strength & spiritual well-being
• One-on-one healing consultations & online transformation programs

Surya Namaskar Specialist & Trainer - Independent & Studio Partner

(2018)

Conduct 108 Surya Namaskar challenges, corporate wellness programs, online/offline training. Built long-term wellness via disciplined practice – transforming lives through sun salutation mastery.

• Conduct 108 Surya Namaskar challenges – signature transformative program
• Corporate wellness programs for IT, schools, housing societies & studios
• Online/offline training with progressive discipline & holistic guidance
• 1000+ workshops conducted, 500+ lives transformed – trust & holistic results

Financial Advisor - Angel One Authorised Partner (Radhika Fincorp)

(2023-07)

Acquire & guide clients in wealth creation, diversified portfolios based on goals/risk, execute via Angel One, provide market insights.

• Acquired new clients & grew SIP investments
• Personalized portfolio advisory aligned to risk profile

Mutual Fund Distributor - AMFI Registered

(2024-01)

Recommend SIP/STP/Lumpsum/SWP, Debt/Hybrid, goal analysis, KYC & rebalancing. Built long-term wealth via disciplined planning.

• Goal-based SIP planning & annual rebalancing
• KYC, documentation and client education

Insurance Advisor & Loan DSA - Aditya Birla & IDFC FIRST Bank

(2023-10)

Life, Health, Wealth, Motor, General Insurance, Home, LAP, Business, Personal loans. Guide eligibility/docs/approval.

• Multiple disbursements with high satisfaction
• End-to-end insurance advisory & claim support

State Training In-Charge – MP, Chhattisgarh, MH & Goa - Reliance Retail Ltd (Jio)

(2015-09 - 2025-10)

Led multi-state technical training, product enablement, competency development with NHQ & R&D.

• Planned technical/product/operational training across states via classroom/virtual/OJT
• Developed training modules/SOPs/technical docs for Jio AirFiber, Jio Fiber (FTTX), Jio Smartphones, JioPhone, JioFi, CCTV, IoT
• Partnered with NHQ & R&D to conduct RCA, analyze CRM data, audits
• Digital initiatives: Spare Part Tracking System, Warranty Eligibility Calculator, multilingual SOPs. Top 5 National 12 times

Area Service In-Charge - Intex Technology Ltd

(2015-06 - 2015-09)

Managed regional after-sales service, SLA, TAT, KPI, CSAT, ICP management, inventory, vendor, escalation.

• Led audits, tech performance, process improvements
• Optimized spare parts/logistics/inventory maintaining zero stock variance
• Reduced escalations by redesigning courier logistics

Service Specialist - ASUS TECHNOLOGY PVT LTD

(2014-03 - 2015-06)

Managed technical ops across 21 ASPs, SLA/KPI/TAT/CSAT, technical support, performance monitoring.

• Delivered technical training, audits, escalation mgmt
• Oversaw inventory, warranty, spare parts, ASP performance
• Reduced repeat repair to <5% in 2 months, increased CSAT 70%→90% in 6 months

Asst. Branch Manager & Branch Service In-Charge - F1 Info Solutions & Services Pvt Ltd

(2006-06 - 2014-02)

Managed branch and regional after-sales operations, SLA/KPI, ASP management, service excellence, business growth.

• Drove AMC and out-of-warranty growth, training, process improvements
• Achieved 100% SLA compliance, reduced backlog 200+ → <40
• Increased AMC revenue Rs 0.7L → Rs 6L / month

Service Engineer - Rashi Peripherals Pvt Ltd

(2004-12 - 2006-06)

Level-2 technical support, hardware repairs, inventory, mentoring, improving FTFR/TAT/CSAT.

• Provided remote L2 support across Odisha, managed spare parts, MSL
• Supervised junior engineers achieving >90% TAT compliance
• Implemented ESD compliance and best practices, monitored KPIs

MBA - Yoga - North Orissa University (2007 - 2009)

Advanced Yoga Training, Meditation & Therapy Certification - Yoga - Yoga Education

PGDCA - Computer & Networking - NICE (2003 - 2004)

Hardware & Networking - IIHT (2001 - 2004)

Basic Electronics & Hardware - CTI (2002 - 2004)

+3 Arts (PASS) - Arts - Utkal University (1998 - 2002)

+2 Arts - Arts - CHSE, Odisha (1996 - 1998)

HSC - BSE, Odisha (1996)