Hiram Bhushanam

Results-driven Mortgage Underwriting & Operations Professional with 10+ years of experience in U.S.

Mortgage

Servicing, Underwriting Support, Claims Management, Default Servicing, and Banking Operations. Experienced in underwriting Conventional, FHA, and VA mortgage loans, performing comprehensive credit, income, asset, collateral, and risk analysis while ensuring compliance with investor, agency, and regulatory guidelines. Proficient in Encompass LOS, DU/LP Automated Underwriting Systems (AUS), debt-to-income (DTI) calculations, self-employed borrower income analysis, rental income evaluation, and quality assurance reviews.

Demonstrated expertise across FHA, VA, USDA, FNMA, FHLMC, PMI, and Conventional loan portfolios, with a strong background in mortgage servicing, claims processing, Loss Mitigation, audit compliance, operational excellence, process improvement, and team leadership. Recognized with the Rising Star Award for exceptional performance, rapid learning, and consistent quality delivery. Successfully conducted mortgage banking and servicing knowledge-transfer sessions for 100+ professionals, covering the end-to-end mortgage lifecycle and value chain.

Subject Matter Expert (SME) - Accenture - Chennai

(2020-10)

• Led a team of 12 Mortgage Claims Analysts, ensuring timely and accurate claim processing across FHA, VA, USDA, MI, FNMA, FHLMC, and Conventional loan portfolios.
• Managed the end-to-end mortgage claims lifecycle, including claim filing, denial review, appeals, investor claims, and foreclosure claims.
• Collaborated with clients and stakeholders to resolve complex claim disputes, payment variances, and escalations.
• Supported Mortgage Servicing, Default Servicing, Loss Mitigation, and Foreclosure-related activities across multiple mortgage portfolios.
• Ensured compliance with HUD, VA, GSE, and private investor guidelines.
• Perform comprehensive underwriting of US residential mortgage loan applications, reviewing complete borrower files to determine eligibility per investor and agency guidelines.
• Analyze borrower income using pay stubs, W-2s, VOEs, tax returns, retirement, bonus, overtime, and commission income sources.
• Evaluate self-employed borrower income using Forms 1040, 1120, 1120S, and 1065 with supporting financial documentation.
• Perform rental income analysis using Schedule E, lease agreements, and comparable rent schedules.
• Verify borrower assets including bank statements, earnest money deposits, gift funds, reserves, retirement accounts, and large deposits.
• Review liabilities including revolving accounts, installment loans, student loans, HELOCs, and mortgage obligations.
• Conduct detailed credit report analysis to identify risk factors, derogatory accounts, collections, charge-offs, bankruptcies, and disputed accounts.
• Review appraisal reports for property eligibility, valuation accuracy, and comparable consistency.
• Interpret DU/LP AUS findings and validate documentation against underwriting requirements.
• Calculate and validate DTI ratios and borrower repayment capacity while ensuring Conventional, FHA, and VA compliance.
• Collaborate with quality assurance teams and senior stakeholders to resolve underwriting exceptions

Senior Analyst - Tata Consultancy Services (TCS) - Chennai, India

(2016-02 - 2020-09)

• Managed FNMA (Fannie Mae) and FHLMC (Freddie Mac) mortgage claim submissions in accordance with investor guidelines.
• Processed Initial, Supplemental, and Final Claims while validating supporting documentation, claim calculations, and compliance requirements.
• Investigated and resolved claim discrepancies, payment variances, denials, and exception scenarios to ensure timely claim resolution.
• Performed detailed loan-level reviews to validate claim eligibility, foreclosure expenses, property preservation costs, and investor reimbursements.
• Coordinated with internal teams, servicers, attorneys, and investors to resolve complex claim-related issues.
• Processed Private Mortgage Insurance (PMI) claims across major mortgage insurers, including Arch MI, Enact Mortgage Insurance, Essent Guaranty, MGIC, National Mortgage Insurance (National MI), and Radian.

Analyst - HCL Technologies - Chennai, India

(2014-03 - 2015-11)

Executed end-to-end deceased account closure activities, ensuring compliance with banking regulations, internal policies, and audit requirements while maintaining zero audit exceptions.

Customer Interaction Associate - Reliance Communications

(2012-09 - 2014-02)

Handled customer email inquiries by researching account issues, delivering effective resolutions, and maintaining compliance with SLA and quality metrics.

B.Sc. - Computer Science - St. Thomas College of Arts & Science