Hirdesh Mewada

Developed a ServiceNow Alert Extension to improve ticket visibility and operational monitoring.

Utilized

ServiceNow for incident lifecycle management, ticket tracking, escalation handling, and operational reporting. Supported enterprise MPLS and broadband services, ensuring timely restoration and SLA compliance.

Graduate Engineer Trainee at Tata Communications Limited (2025-08 – Present)

• Developed a ServiceNow Alert Extension to improve ticket visibility and operational monitoring.
• Utilized ServiceNow for incident lifecycle management, ticket tracking, escalation handling, and operational reporting.
• Supported enterprise MPLS and broadband services, ensuring timely restoration and SLA compliance.
• Contributed to the enhancement of the Sarthi Employee Performance Portal for reporting and performance tracking

ServiceNow Intern at ServiceNow University Virtual Internship Program (AICTE) (2026-02 – 2026-05)

• Completed hands-on training in ServiceNow Administration, ITSM fundamentals, and platform configuration.
• Built workflow automation solutions using Flow Designer and ServiceNow platform capabilities.
• Worked with Reports, Dashboards, and Automated Test Framework (ATF).
• Prepared for and successfully earned the ServiceNow Certified System Administrator (CSA) certification.

Research Intern (Cloud & Networking) at NPTEL IIT Madras (2023-12 – 2024-02)

• Developed a cloud-enabled remote access solution using Raspberry Pi, MicroPython, and ChatGPT APIs.
• Built API-driven communication workflows using Python, HTML, and CSS for low-connectivity environments.

Bachelor of Technology in Computer Science – IES Institute of Technology and Management (2025)