Hiren Patel

Experienced IT Support & Network Specialist with 20+ years of experience in IT infrastructure management, ERP support, cybersecurity, and enterprise networking. Skilled in server administration, firewall & VPN monitoring, cloud backup, hardware troubleshooting, and cross-department coordination. Proven ability to minimize system downtime and maintain high IT availability in industrial and manufacturing environments.

Assistant Manager IT & Sales Support - Neoseal Adhesive Pvt. Ltd. - Manjusar

(2018-08)

• Monitoring servers, firewall, VPN, leased line and cloud backup across departments.
• Troubleshooting hardware, software and network issues, ensuring minimal downtime.
• ERP & Tally support including CN entries, freight, schemes, sales returns and reporting.
• Preparing and sharing sales dashboards: domestic, private label & export.
• Handling export documentation, proforma invoices, loyalty schemes and marketing events.
• Achievement: Promoted to Assistant Manager in Apr 2025 for excellent performance and reliability.

IT Officer - Farmson Analgesics (Unit of Farmson Pharmaceutical Gujarat Pvt. Ltd.) - Nandesari

(2016-04 - 2018-07)

• Managed POSTMASTER email server, Cyberoam firewall with VPN, and Escan antivirus server.
• Supported 100+ computer network, ERP troubleshooting, CCTV and leased line monitoring.
• Maintained user access, backup policy, and server health reporting.

Sr. Technical Support Engineer - Nifty Solutions - Vadodara

(2015-08 - 2016-03)

• Supported hosting servers, firewalls, email servers, antivirus and backup solutions.
• Delivered remote and onsite IT support to corporate clients.

IT Executive - S.K Infinite Trade Pvt. Ltd. - Vadodara

(2014-11 - 2015-08)

• Handled ERP support, P2P connectivity, online sales platforms and company website.
• Maintained billing system, attendance system and device troubleshooting.

Service Engineer - Wysetek System Technologists - Vadodara

(2007-01 - 2010-06)

• Installed & configured Windows Server, Active Directory, antivirus & firewall systems.
• Implemented print server & networking services for corporate customers.

Network Engineer - Embee Software Pvt. Ltd. (GSWAN Project) - Gandhinagar

(2004-11 - 2007-01)

• Managed Gujarat State Wide Area Network (GSWAN) – 8,000+ users.
• Layer-2 switch management, campus networking and performance monitoring.

Hardware & Network Engineer - Statart Technologies - Ankleshwar

(2001-09 - 2004-10)

• IT support for client plants including RPG Life Science, Bayer Crop Science & Steelco.
• Troubleshooting systems, printers and networking issues across multiple sites.

Diploma - Computer Hardware

ITI - IT & ETN Systems