Tech Support Leader | Customer Success Expert
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Experienced Technical Support Engineer with 7+ years of expertise in team leadership, customer success, and troubleshooting. Passionate about optimizing workflows, training users, and driving innovation. Entrepreneurial mindset with a proven track record of problem-solving and business growth.
Experienced Technical Support Engineer with 7+ years in team leadership, troubleshooting, customer success, and process optimization. Proven track record in managing teams, training users, and implementing technical solutions to enhance customer experience and operational efficiency. Entrepreneurial mindset with expertise in product support, workflow automation, and SaaS-based systems.
Certified in Customer Success Management (Gainsight), Data Science (GreyAtom), and Business Analytics (Imarticus Learning), with a Bachelor’s in Computer Science Engineering (Mumbai University). Strong foundation in data-driven decision-making, technical problem-solving, and customer experience optimization.
