HOTEL GENERAL MANAGER - Hotel Mumbai House - Mumbai
(2023-12)
- Directed all operations, budgeting, and staffing for two hotel properties, consistently maintaining an 85% portfolio occupancy rate and achieving ₹13 Cr in YTD revenue through strategic revenue management.
- Successfully completed the pre-opening in 2023 & 2024
- Responsible for all financial aspects of business, maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
- Held accountable for ensuring guest satisfaction and staff safety.
- Producing annual budgets for Hotel operations, including revenue and expenses
- Responsible for daily accounts receivables and payable
- Conducting daily sales strategy meetings to drive occupancy and revenue.
- Responsible for revenue management and being active and aggressive with online revenue producers.
- Formulated and managed departmental budgets and performance measures for all operating departments.
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Plan and initiate the Budget for the year and maintain GOP level for every month
- Setting sales targets for staff and monitoring them to ensure that they are met.
- Recruiting staff, training them up and then monitoring their performance.
HOTEL GENERAL MANAGER - 7 Apple Hotel & Resorts Pvt. Ltd. - Navi Mumbai
(2021-08 - 2023-12)
- Successfully completed the pre-opening in 2021
- Responsible for all financial aspects of business, maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
- Held accountable for ensuring guest and associate safety and conducting safety courses for all departments.
- Producing annual budgets for Hotel operations, including revenue and expenses
- Responsible for daily accounts receivables and payable
- Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue.
- Responsible for revenue management and being active and aggressive with online revenue producers.
- Formulated and managed departmental budgets and performance measures for all operating departments.
- Monitored financial performance and implemented cost-control measures that improved profitability without compromising service standards.
UNIT MANAGER - Gopal Mansion-SMDT Charitable trust - Mumbai
(2018-05 - 2021-07)
- Built and nurtured positive working environments, enhancing team morale, motivation and performance.
- Motivated and incentivized teams to consistently deliver to operational targets, improving overall company efficiency.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Carefully managed inventories and stock levels to improve financial unit efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinate with all the H.O.D for smooth operation
- Monitored operational performance, coaching and mentoring staff to develop and deliver against targets.
RESTAURANT MANAGER - The Emerald Hotel & Executive Apartment - Mumbai
(2012-03 - 2018-05)
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs daily.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Resolve customer complaints and ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Coordinate with the chef for menu and smooth operation
CAFETERIA MANAGER - CBRE - Mumbai
(2016-03 - 2016-08)
- Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development.
- Upheld compliance and consistently followed company and industry-set standards.
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- Working as a mediator between client & cafeteria suppliers
- Events Management
- Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
- Internal kitchen audits, External kitchen audit
