Senior Analyst – Insurance Servicing at Jones Lang LaSalle (2024-07 – Present)
- Managed a portfolio of 750 mortgage policies across 12 lenders, ensuring full compliance with lender insurance requirements, policy standards and conducted in-depth analysis of insurance portfolios identifying risk exposures and recommended mitigation strategies.
- Audited Acord forms and insurance policies for regulatory compliance, along with analyzing requirements for waiver requests to the lender for non-compliant policies, reducing outstanding compliance exceptions.
- Collated premiums and claims data from agents and borrowers and presented it to senior management across the US and India teams, improving visibility of compliance priorities and portfolio risk decisions.
- Contributed domain expertise to implement an AI powered tool that automated certificate and policy reviews, flagging data errors to enhance reporting and created user-friendly dashboards in Excel, enhancing team productivity and interdepartmental communication.
- Co-led a cross-regional four-member team to design and deploy a centralized SharePoint knowledge platform for insurance teams across the USA, the Philippines, and India, standardizing knowledge sharing and operational alignment.
Analyst – Insurance Servicing at Jones Lang LaSalle (2022-03 – 2024-06)
- Managed a portfolio of 750 mortgage policies across 12 lenders, ensuring full compliance with lender insurance requirements, policy standards and conducted in-depth analysis of insurance portfolios identifying risk exposures and recommended mitigation strategies.
- Audited Acord forms and insurance policies for regulatory compliance, along with analyzing requirements for waiver requests to the lender for non-compliant policies, reducing outstanding compliance exceptions.
- Collated premiums and claims data from agents and borrowers and presented it to senior management across the US and India teams, improving visibility of compliance priorities and portfolio risk decisions.
- Contributed domain expertise to implement an AI powered tool that automated certificate and policy reviews, flagging data errors to enhance reporting and created user-friendly dashboards in Excel, enhancing team productivity and interdepartmental communication.
- Co-led a cross-regional four-member team to design and deploy a centralized SharePoint knowledge platform for insurance teams across the USA, the Philippines, and India, standardizing knowledge sharing and operational alignment.
Analyst – Insurance Operations at AXA XL (2020-02 – 2021-09)
- Supported the transition of the assumed reinsurance credit control process from AXA Business Solutions, Pune, to the ESS India team in Gurugram and managed the ongoing credit control operations post transition, including reconciliation of monthly statements from over 15 brokers and co-insurers, ensuring timely settlement of dues and payables, reducing outstanding discrepancies.
- Collaborated with underwriters and the accounts department to accurately allocate cash receipts and validate journal postings in GENIUS software, enhancing financial traceability and reducing month-end closing errors.
- Served as a core member of the newly established 4 member COE team responsible for managing internal reinsurance treaties between AXA XL and AXA GI entities across France, Singapore, and the UK, contributing to operations from inception.
- Involved in establishing the new claims handling and booking process within the COE target operating model, ensuring accurate risk transfer, premium allocation, and regulatory compliance across multi-jurisdictional reinsurance contracts.
- Designed and delivered a structured reinsurance training program for 5+ new hires, increasing team productivity and reducing onboarding time within the first 3 months.
