Hiya Bansal

Creative Marketing Strategist with 5+ years of experience specializing in visual storytelling and content planning for the hospitality and lifestyle sectors. Expert in driving brand consistency and audience engagement through Instagram and Facebook. Proven ability to lead content schedules, manage shoot logistics, and execute digital marketing strategies aligned with business goals.

Strong in team coordination and client servicing, with a proven ability to understand client needs and translate them into effective, execution-ready marketing strategies.

Guest Relations Manager at BFB Hospitality (Airbnb) (2024-08 – 2025-12)

• Guest Communication: Managed end-to-end communication workflows across multiple properties, ensuring timely responses to booking inquiries and guest needs via digital channels.
• Operational Coordination: Coordinated with internal teams (housekeeping and property management) to ensure properties met brand presentation standards prior to guest arrival.
• Platform Management: Handled the daily operations of the Airbnb host platform, overseeing booking schedules and digital guest interactions.
• Feedback Analysis: Monitored guest feedback to identify trends and provided insights to management for improving the overall guest experience.

Business Development Associate at Yeswork Services (2021-03 – 2022-03)

• Business Growth: Identified and pursued new business opportunities and expanded the partner network to increase market presence.
• Maintained active relationships with existing clients to ensure satisfaction and encourage contract renewals.
• Brand Visibility: Managed corporate social media profiles to support sales initiatives and maintain a consistent professional online presence.

Co-Founder & Content Head at Flawsome Media (2019-05 – 2020-12)

• Directed the creative planning process for startups and independent creators, moving projects from concept to execution.
• Built and managed comprehensive content calendars to ensure a consistent posting schedule across client platforms.

Intern at Eventers – Event Management (2017-01 – 2018-12)

• Captured live coverage and behind-the-scenes content for major projects, including "Wizcraft x MTV India – Arijit Singh Live Tour" and "Warrior Invictus."