Senior Workflow Coordinator & MIS at Integreon (2025-09 – Present)
Managing end-to-end project delivery for global Tier-1 financial services accounts while driving continuous process improvement and automation across operations.
- Project Lifecycle Management: Direct full project lifecycle for high-stakes visual deliverables — estimation, deadline negotiation, resource allocation — maintaining a 100% on-time delivery rate across all accounts.
- Workflow Orchestration: Synchronise complex project timelines across globally distributed teams (IST, Dubai, CEST time zones), implementing follow-up protocols that eliminate bottlenecks and ensure consistent delivery at scale.
- Executive Dashboards: Built two production MIS dashboards for leadership: (1) Weekend Jobs Annual Report — 10,844+ jobs tracked YTD with monthly, time-wise, and date-wise breakdowns across Sat/Sun/Mon; (2) Time-wise Job Flow Dashboard with multi-timezone view (IST/Dubai/CEST) for global operations visibility.
- Estimation Tracker: Built an automated estimation tool — enter page count and sufficient rows auto-populate; post-job effort and page count per designer calculated automatically; target estimation input recalculates per-designer targets instantly, replacing a fully manual and error-prone process.
- PCS Process Improvement — 34-Point PRD: Co-led and accelerated the internal PCS workflow tool enhancement initiative — produced a structured Product Requirements Document with 34 specific improvements across Job Creation flow, Job Delivery flow, and system-wide enhancements (keyboard shortcuts, auto-population, default values, UX fixes, shift management, API readiness, and automation triggers). Rolled out to team, gathered additional input, and escalated recommendations to the software development team within one month of joining the initiative.
- Python Automation Scripts: Developed Python scripts to simulate and automate repetitive manual tasks in PCS (pending InfoSec approval for deployment). Currently building an automated monthly performance report distribution tool.
Workflow Coordinator at Hawk Sparks Design Studio (2024-10 – 2025-09)
- Workflow & Client Management: Managed workflow coordination and client delivery across 100+ client accounts for a global graphic design studio, maintaining delivery standards and client satisfaction throughout.
- AI-Powered Headshot Cropper App: Independently designed and built a full Python + Streamlit web application using MediaPipe Face Mesh (AI landmark detection) and rembg (AI background removal) — auto-detects faces, normalises head size and framing across batch photos, supports multiple aspect ratios, brightness/contrast controls, and ZIP download. Deployed for studio use to standardise client headshot processing at scale.
Associate Client Manager at Williams Lea India Pvt. Ltd (2023-06 – 2024-08)
Led a 20-member cross-functional team delivering presentation and workflow services to global Tier-1 banking clients.
- Team Leadership: Managed 20+ team members across performance monitoring, shift scheduling, SLA compliance, and workflow distribution in a 24/7 global delivery model.
- Client Management: Served as primary point of contact for Tier-1 financial services clients including Goldman Sachs and Deutsche Bank; managed escalations and sustained high satisfaction on critical accounts.
- Shift End Report Automation: Automated the daily shift-end reporting process across 3 shifts, 2 locations, and 6 managers — reducing per-shift preparation time from 30 minutes to 5 minutes, saving approximately 75 minutes of management time every day.
- Packaging Tracker Rebuild: Revamped a legacy Excel tracker plagued with file-sharing conflicts and fully manual data entry — rebuilt on OneDrive with automated report generation, eliminating duplication and streamlining the end-to-end packaging workflow.
- Capacity & Queue Management System: Designed and built a cross-location capacity management solution: designers self-enter their next job pickup across all locations, enabling coordinators to assign deadlines without calling or chasing. Added first-job-start-time analytics per designer, enabling leadership to identify and act on productivity leakage.
- Award: Williams Lea Above & Beyond Development Award — Q2 2024, signed by CEO Clare Hart (July 25, 2024) — for automation, productivity improvement, and leading by example in team development.
Global Workflow Coordinator at Williams Lea India Pvt. Ltd (2022-06 – 2023-06)
Promoted from Presentation Specialist to manage global workflow operations across the design delivery team.
- Integrated Automation System: Architected a full GWFC operations solution in VBA + MS Access: daily intake and delivery tracker, automated EOC report generation and email dispatch, Access database backend for handling large-scale data, and automated monthly reporting — cutting a 30-minute per-person EOC task to under 1 minute, saving the team approximately 8 hours of manual work every day.
- Workflow Management: Monitored and distributed incoming design jobs, negotiated client deadlines, performed QC, and produced daily operational reports for global leadership.
- Award: Williams Lea Above & Beyond Award — peer-nominated by Lakshmi Narayanan S & Kiran M — for automation excellence and workflow improvements.
Senior Presentation Specialist at Williams Lea India Pvt. Ltd (2021-01 – 2022-06)
Specialist on the Reptrack team delivering high-volume financial presentation decks for global Tier-1 clients — built two major automation tools adopted across the team.
- PowerPoint Add-in Suite — 38+ Macros: Independently built a comprehensive PowerPoint VBA add-in suite with 38+ tools — shape swap, position copy/apply, table stat-based colour coding, significance testing, chart data extraction, select-by-similarity (fill/shape/border), text merge/split, QC stickers, slide number stickers, and a built-in usage logging system. Deployed across the team as standard production tools with a custom toolbar interface.
- Reptrack Conditional Formatting Macro: Built a dedicated macro for the Reptrack team that automated conditional table formatting based on cell values — a task that previously took designers 30 minutes to 2 hours per deck with frequent errors on high-stakes financial deliverables. Reduced to a single click with zero errors, saving hours of production time daily.
- Award: Innovation Award for developing presentation solutions adopted across the team.
Senior MIS Associate at RR Donnelley (RRD GO Creative) (2020-04 – 2021-01)
- Generated periodic reports and Quarterly Business Review (QBR) decks for global clients. Automated trackers and built VBA dashboards, streamlining executive reporting and data-driven decision-making.
Senior PowerPoint Specialist at RR Donnelley (2016-11 – 2020-03)
Started as Document Specialist; promoted to Senior PowerPoint Specialist for outstanding contribution to automation and innovation.
- 42-Macro PowerPoint Add-in Suite: Designed and built 42 PowerPoint macros forming a complete professional add-in suite — rolled out across all RRD India offices and London. Still in active daily use 5+ years after departure, with new joiners trained on it as a standard production tool.
- Award: Innovation Value Player Award — twice, signed by VP of Operations Arun Prasad Varma — for PowerPoint add-ins deployed globally, transforming firm-wide presentation workflows.
- Award: Best Performer (Quality) Award — for sustained delivery excellence across high-volume financial client accounts.
