Hotel Lime Wood

Dynamic and result-oriented hospitality professional with 10+ years of experience in hotel operations, front office management, OTA management, sales, and revenue generation. Proven expertise in increasing hotel revenue through effective online distribution strategies, channel management, market analysis, pricing optimization, and sales initiatives. Experienced in managing complete property operations, leading teams, improving guest satisfaction, and implementing strategies to maximize occupancy and profitability.

Strong understanding of hospitality technology, PMS, OTA platforms, and business development.

Property Manager at Hotel Vishnu Lok (2023-10 – Present)

• Managing overall hotel operations and ensuring smooth daily functioning.
• Handling front office operations, guest services, and team coordination.
• Managing OTA platforms, online visibility, and booking performance.
• Developing strategies to improve occupancy, revenue, and sales.
• Monitoring guest feedback and implementing service improvement plans.
• Preparing operational reports and supporting business decisions.

Sales Representative & Front Office Manager at Baga Beach Resort (2023-04 – 2023-10)

Managed front office operations along with sales responsibilities.

• Developed sales strategies to increase bookings and revenue.
• Handled OTA listings, pricing updates, and online booking management.
• Built customer relationships and improved guest satisfaction.
• Analyzed market demand and competitor activities to improve sales performance.

Cluster Manager at Oracle Pvt. Ltd. (2022-03 – 2023-02)

• Managed operations and performance across assigned properties.
• Implemented strategies to improve productivity and revenue.
• Monitored sales performance, market trends, and operational standards.
• Coordinated with teams to achieve business objectives.
• Prepared reports and analyzed performance data.

Front Office Manager at La Dinero Hotel (2019-07 – 2020-12)

• Managed complete front office operations and guest service standards.
• Supervised reservations, check-in/check-out procedures, and guest relations.
• Managed OTA bookings, room inventory, and rate updates.
• Trained and guided front office staff for better performance.
• Handled reports, documentation, and operational coordination.

Assistant Front Office Manager at Bay Luxe Resort (2016-04 – 2018-03)

• Assisted in managing daily front office activities.
• Supervised staff performance and maintained service quality.
• Trained new employees and improved departmental efficiency.
• Handled guest concerns and ensured customer satisfaction.
• Supported revenue and sales improvement activities.

Guest Relations Executive (GRE) at Safira Resort (2014-09 – 2016-02)

• Managed guest relations and provided personalized services.
• Handled guest feedback and resolved complaints professionally.
• Supported front office operations and service standards.

Diploma in Hospitality Management – Maurya's Institute of Hospitality and Management (2012 – 2013)

Higher Secondary – SGRR Public School, Bombay Bagh, Dehradun (2012 – 2012)

Secondary Education – SGRR Public School, Bombay Bagh, Dehradun (2010 – 2010)