Hritik Jain

Business Analyst & Enterprise Workload Automation Professional with 3+ years of experience supporting Stonebranch Universal Automation Center (SaaS UAC) and IBM Tivoli Workload Scheduler (TWS) in large-scale production environments. Proven expertise in enterprise scheduling, batch operations, SLA-driven workflows, and L2/L3 production support. Successfully led migration of 5,000+ jobs from TWS to Stonebranch, implementing standardized workflows, calendars, dependencies, and ITIL-aligned governance.

Strong hands-on experience in job orchestration, agent management, incident handling, RCA, and audit-ready documentation. Proficient in SQL, Python automation, Linux/Unix CLI, and data visualization using Power BI and Tableau. Experienced in ServiceNow integration, QAD ERP (MRP), managed file transfers, and hybrid cloud automation, with strong cross-functional collaboration skills.

IT Business Analyst (Stonebranch Admin Support) at Adient India Pvt Ltd (2023-01 – Present)

Stonebranch SaaS UAC – L2 Support

• Provided L2 production support for Stonebranch SaaS UAC and TWS, managing incidents, service requests, and escalations across multiple environments.
• Designed and configured workflows, task definitions, triggers, and custom calendars as part of migration from Tivoli Workload Scheduler (TWS) to Stonebranch UAC.
• Led workflow promotion to production environments, ensuring change compliance and minimal downtime.
• Diagnosed and resolved agent connectivity, job execution, and environment communication issues.
• Worked on JSON, REST APIs, Python/Shell script, SQL Queries
• Created and maintained detailed technical documentation, including workflow design documents, SOPs, audit artifacts, and operational runbooks.
• Designed and completed end-to-end audit and documentation processes to meet compliance and operational standards.
• Integrated ServiceNow with Stonebranch UAC for streamlined incident management, alerting, and issue resolution.
• Implemented QAD Cloud Migration integration with Stonebranch UAC from on-prem servers, supporting hybrid architecture scheduling.
• Integrated Seeburger, Stonebranch, and Power BI for job orchestration, data movement monitoring, and reporting.
• Completed full Stonebranch UAC tool training and actively supported team enablement
• Conducted hands-on training sessions for teams on: Tool configuration, Workflow design, Job scheduling concepts, Operational best practices
• Acted as a technical SME, supporting teams during onboarding and transition phases.
• Scheduled and managed jobs and job streams within TWS.
• Worked with multiple dependency types: Time-based & Self / event dependencies
• Performed job control activities: Holding and releasing jobs and workstations, Managing scheduling during patching and maintenance windows
• Generated job inventory and abend reports using CLI and Linux commands.
• Gained hands-on experience with QAD MRP (Material Requirements Planning) processes from an ERP business perspective.

Minor in Computer Science Engineering – IIT Guwahati (2024-01 – 2025-12)

Bachelors – AnnaMalai University (2016-01 – 2019-12)

Certification in DSA AI/ML – UpGrad Campus

12th Class – Jawahar Navodaya Vidyalaya - Tikamgarh (M.P)

10th Class – Jawahar Navodaya Vidyalaya - Shivpuri (M.P)