Hritik Khulge

Process-oriented and detail-driven Operations Specialist with nearly 3+ years of corporate experience in business process management, internal auditing, and compliance. Currently contributing to quality excellence at Tata Consultancy Services, with a proven track record of achieving top-tier performance ratings (Band "A"). Skilled in internal audits, SOP compliance, vendor management, process improvement, and team training, with strong expertise in cross-functional coordination and operational efficiency enhancement.

Information Processing Specialist (CBG Domain) at Tata Consultancy Services (TCS) (2023-05 – Present)

• Conduct comprehensive internal audits to ensure compliance with SOPs and global regulatory standards.
• Achieved Performance Band "A" for consistently exceeding quality metrics and contributing to knowledge-sharing initiatives.
• Provide On-the-Job Training (OJT) to new and existing associates, improving processing speed, accuracy, and domain knowledge.
• Collaborate with cross-functional teams to identify workflow bottlenecks and enhance turnaround times (TAT).
• Support quality assurance initiatives and maintain high operational consistency across the team.

Business & Sales Manager at Cutterbox (2022-02 – 2023-04)

• Managed recruitment, onboarding, performance counseling, and staff training activities.
• Coordinated with vendors and contractors, negotiated contracts, and maintained the central contract database.
• Handled financial management procedures while ensuring workplace health, safety, and regulatory compliance.
• Maintained business correspondence with B2B clients and developed long-term professional relationships.

M.COM – Rashtrasant Tukadoji Maharaj Nagpur University (2024-06)

B.COM – Rashtrasant Tukadoji Maharaj Nagpur University (2021-06)