Hritik Mote

ServiceNow professional with nearly 5 years of experience in ServiceNow development, administration, platform support, integrations, workflow automation, and enterprise service management. Experienced in ITSM, ITOM, Finance, Procurement, HRSD, SecOps, Service Catalog, Flow Designer, and third-party integrations. Strong track record of supporting global clients, maintaining production environments, and delivering scalable solutions.

Senior Infrastructure Developer - Cognizant

(2024-05)

Projects: Merck, Wyndham

• Develop and maintain ServiceNow solutions across Finance, Procurement, ITSM, HRSD and SecOps domains.
• Design workflows and automations using Flow Designer and platform scripting.
• Support production and non-production environments, troubleshooting critical issues and ensuring platform stability.
• Manage enterprise integrations and platform enhancements.

ServiceNow Developer - Atos Global

(2021-07 - 2024-05)

Projects: Philip Morris International (PMI), Chubb Limited

• Developed and supported ServiceNow applications and enhancements for global enterprise customers.
• Implemented ITSM processes including Incident, Problem and Change Management.
• Worked on Finance and Procurement request management solutions.
• Managed Event Management operations, alerts, MID Servers and monitoring integrations.
• Performed platform administration activities including upgrades, cloning and issue resolution.

Bachelor of Engineering - Computer Engineering - Pune Institute of Computer Technology (PICT) (2021)

Higher Secondary Certificate - RBNB College (2017)